ED Magedson – Founder
American Home ShieldP.O. Box 851. Memphis, TN 38101-0851 Lafayette, California USA
American Home Shield Horrible customer service, treats you like a captive Memphis Tennessee
We got the AHS with our new house and it has been a horrible service.Our dishwasher broke 3 months after we moved in.
When you call, it's contracted out to a local repair man. The repair service is SO unresponsive. They only work 10-2 M-W in our area. They have been out 4 times and our dishwasher is still broken.
The second time he was out, he said he fixed it, but must not have checked on anything. It was still broken. The third time, he was there for 10 minutes and said he'd have to order another part and be back in a week. Then they took 2 weeks to order a part!
Ridiculous! And they don't call to tell you its in - they wait for you to call and ask why its taking so long. AHS has been so unresponsive, they have sent us 3 notices that they closed the file! Unbelievable.
They don't have a clue what's going on. When I asked to speak to a supervisor, it took them 3 business days to call me. The supervisor was a waste - he just said I would have to be home to let the repairman in between 10-2 M-W/. What kind of service is this?
HORRIBLE! They treat customers as if we are captive to their service, but then, I guess they already have the money from our poor sellers so what do they care? DO NOT buy a house with this coverage.
Ask for the money instead and hire a real repair person.The only thing they seem to insure is you going nuts if you ever have to use their service!
This report was posted on Ripoff Report on 05/13/2013 05:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/American-Home-Shield/Lafayette-California-94549/American-Home-Shield-Horrible-customer-service-treats-you-like-a-captive-Memphis-Tenness-1050677. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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