- Report: #1103819
Report - Rebuttal - Arbitrate
Complaint Review: American Home Shield
American Home ShieldP.O. Box 2803 Memphis, Tennessee USA
American Home Shield Does Not Deliver as Promised American Home Shield does not require contractors to do their jobs Memphis Tennessee
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This company's service is so bad it's shocking. And we pay over $1000 per year for it, as well as $75 per service visit.
First, our dryer broke. Someone came out three times and it was never fixed. We paid a $75 fee twice and we pay $92 per month. Never fixed. We bought a new one on our own.
Later, our furnace started going off, emergency light on, smelling, making loud noises. Our oil company condemned it and shut it off. AHS's contractor came, turned it back on and said "Oh look, it works! Yay." They literally diagnosed the problem as the furnace was shut off. (Yes, the oil company shut it off, duh). I'm not joking. So that is still undiagnosed and unfixed, weeks later. Long after we first called, after we paid the $75 for nothing and continue to pay the monthly fee (thinking we HAVE to get what we paid for somehow and thinking we have to keep our contract open until they fix what's wrong).
Next, our washer flooded. They sent someone who fixed a valve and said all was well. Next day, washer doesn't flood but when we open it, it's full of water. It never completed its cycle. We manually turned it to spin and it popped, had a burning smell and all the lights in the entire house started flickering to the rhythm of the spin. Very scary. The contractor came back, looked at the washer for 5 minutes and said they could find nothing wrong. We must be overloading it. Trust me, we didn't. It was a few clothing items, light sports wear. My jaw almost hit the floor. You know FULL WELL they would not leave this dangerous situation in their own homes. AHS must pay them poorly, or something. They show up for five minutes, same as with the furnace, say nothing's wrong, collect their $75 and leave. Obviously, I mean the independent contractors that AHS hires, in the case of washer and dryer it was J&R Appliance out of New Milford, CT. But the bottom line is, AHS contracts these people and we've had enough bad experiences now that it's obvious their selection process is pretty poor. We looked up and found out these contractors are not BBB members and have no ratings or poor ratings on review sites. In the end, you will save a fortune and lots of time by NOT having this home warranty company and getting repairs done yourself, by a safe, reliable contractor.
This report was posted on Ripoff Report on 12/02/2013 10:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/American-Home-Shield/Memphis-Tennessee-38101-2803/American-Home-Shield-Does-Not-Deliver-as-Promised-American-Home-Shield-does-not-require-c-1103819. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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