Called AHS to report problem with heating unit; AHS sent a service company over to check the system immemdiately; the service company reported that they found a bad compressor and was recommending replacement of the full unit. Within 5 minutes of receiving this report AHS sent over another company to give a 2nd opinion. (I was told that the first report was suspect and therefore they wanted another opinion.) The 2nd opinion stated the same, but went further to report that the compressor died because of improper installation. We did not hear anything from AHS for 5 days at which time I called AHS to follow up. The AHS individual reported to me that it was being denied but she was requesting a second review to see if AHS would reconsider since the 1st report and the age of the heating unit seemed reasonable. Another 5 days went by before I heard back from AHS and was told that further research needed to be done. Another 4 days went by when I received a call stating that they would not reverse their denial because they had called the manufacturer of the heating unit and confirm that the installation was improper and therefore they would not be liable for replacing the unit.
AHS originally told me that they had pictures supporting the damage done by the improper installation, but when I requested the pictures I was then told that they did not receive any pictures, the damage was described to them by the 2nd opinion company. AHS also called the manufacturer and asked their opinion of why the compressor died if the outside and inside units did not match. I was told that the manufacturer supported their findings. All in all, AHS worked harder on finding reasons to deny coverage than to help us.