- Report: #317326
Report - Rebuttal - Arbitrate
Complaint Review: American HVAC Parts.com
American HVAC Parts.com10234 4th St. Rancho Cucamonga, California U.S.A.
Americanhvacparts.com American HVAC Parts.com United Parts Distributors False advertising, Poor Customer Service, Fraud Rancho Cucamonga California
*Consumer Comment: I find the owner's rebuttal hard to believe!
*REBUTTAL Owner of company: Rebuttal to customer complaint - Customer refunded 100% - Unfounded complaint
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Now... their return policy states there may be a 25% restocking fee on returned items. I guess this is the case even if you're returning a product due to their mistake/false advertising.
After a numerous attempts to get them to return it they finally agreed so I shipped it back. I dealt with Amanda and she was as unhelpful at anyone I've ever dealt with. On the phone she stated they would waive the 25% fee.
5 weeks later I received a check for the price of the item minus 25% and also minus sales tax. They charged me sales tax for an item I returned and they charged me 25% for their mistake.
Their customer service is atrocious! I still can not get them to recognize their mistake and they will not refund my money. I overheard another service rep while I was on hold. He was resisting another customers request for a return. Sounds like common practice for them!
American HVAC Parts.com is incompetent and unethical. Charging the customer for their mistake, charging sales tax for an item that was returned and denying any wrong doing is their normal routine. After doing more research their prices aren't that great either. BEWARE!
This report was posted on Ripoff Report on 03/12/2008 02:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/American-HVAC-Partscom/Rancho-Cucamonga-California-91730/Americanhvacpartscom-American-HVAC-Partscom-United-Parts-Distributors-False-advertising-317326. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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