- Report: #1094187
Report - Rebuttal - Arbitrate
Complaint Review: American Independent Insurance
American Independent Insurance1000 River Road Suite 300 Conshohocken, Pennsylvania USA
American Independent Insurance Althea Patterson, Matt Nichols Three months is too long for a shut and closed car body damage case! Conshohocken Pennsylvania
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On July 26th I was struck on my front end by a young man that did not see me as he was turning left into his driveway. I slowed as much as I could but the wreck was inevitable. He hit me almost head on. The police were called we exchanged information. Three weeks later I called his insurance company and as I thought he had not reported the accident. Dennis or Damien whomever the first person I spoke to at American Independent took all my information. Including all the exchange report information etc He then gave me the name of a few body shops that were in the American Independent network that would be efficient and handle my claim. He said that an appraiser would take longer, though the option was mine but Frank’s Auto Body Carstar would be closest and good to use.
I agreed because he assured me this was the fastest way and according to the exchange report their client was at fault and agreed to the officer on duty. I was told that an independent appraiser would work as well but would take more time. So I chose the estimate at the shop. I went to the shop 2 weeks later (mindful this almost 3 weeks after the wreck) and they had not idea of my claim # nor that I was coming. Dennis or Damien the information taker gave me the name of my claim adjustor Althea Patterson of whom I would be communicating with during this ordeal and that she would contact me within 24-72 hours. She did call me twice within one hour of each call the next day, I was not able to answer as I was at work and no message was left. I called her back three times within 3 weeks after the initial phone call left messages for her with my concerns and questions and did not receive phone calls back. What I did receive was a letter dated 9/5/13 stating that " In order to complete our investigation, information is needed including the gathering of statements from all involved parties, including drivers, passengers, and witnesses. It also includes the receipt of all proofs of loss, which could include, but is not limited to, the police report, affidavits, estimates (I had already done this and Frank's had contacted them to my knowledge with the phone number I provided them with) written statement, medical records and other pertinent information necessary to conclude the claim...We hope to finalize your claim within 45 days. However if we are unable to meet this timeframe, we will advise you further'. This letter was sent to me after my several phone calls to report to my actual adjustor Althea Patterson that I did in fact have a witness, but she wouldn't have known this considering she did not return my three calls back to her.
In the meantime my car was drivable until the check engine light came on. As the hood was bent up and exposed to the elements for too long and I had not tried to open my bent up hood, as I didn't want to compromise my claim, I can only guess what was going on. I do know this light had never come on before then. When this happened I called Frank's and Althea of American Independence to report the issue and hopefully get an update on my claim. I came up null with both. I stopped driving my car and have been sharing a car with my boyfriend. The time I have spent away from work to get the estimate and sharing a vehicle has also been costly. But I guess that’s my fault for being hit. Althea did not answer not respond to my voicemail again. So after 45 days without any communication I called American Independent and left a message for Matt Nichols, Althea Patterson’s supervisor explaining to him the entire situation.
For my efforts I received a call from Althea Patterson around 10:00 a.m.with a voicemail asking me for proof of "police report via fax to her if I had it, if not claim #. that was fine." I was not able to answer but returned her call within the next two hours. She explained that they would accept liability and send me a check. Just like that, as though we had talked many times. The conversation did not go very well I was highly upset with way I was treated as
I was hit by their client plain and simple.
This report was posted on Ripoff Report on 10/23/2013 06:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/American-Independent-Insurance/Conshohocken-Pennsylvania-19428/American-Independent-Insurance-Althea-Patterson-Matt-Nichols-Three-months-is-too-long-fo-1094187. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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