- Report: #1135597
Report - Rebuttal - Arbitrate
Complaint Review: American Memorial Insurance Company
American Memorial Insurance Company440 Mt. Rushmore Road Rapid City, South Dakota USA
American Memorial Insurance Company They are prolonging the insurance claim on my mother's death. She passed away Dec. 5, 2013 and they still have not settled the claim. Rapid City South Dakota
*General Comment: Not smart...
*Consumer Comment: Sorry for your mother's passing...
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My mother passed away on December 5, 2013. I signed the release forms for her medical records in the beginning of January and mailed them in as soon as I received them. They were received and reviewed by the second week in January, 2014. Since then I have had to followup with medical facilities and the insurance company to check with the status on the claim. The health facility was waiting for payment almost a month. Everytime I called American Memorial I got a different story. I have spoken to Adriana DeHaven on 4 different occasions and she is never aware of what the status of my claim is. Their customer service is very lacking and they are given a general scropt to appease the customer but never giving accurate details. No one should buy a policy from the company.
This report was posted on Ripoff Report on 04/02/2014 07:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/American-Memorial-Insurance-Company/Rapid-City-South-Dakota-57709-2730/American-Memorial-Insurance-Company-They-are-prolonging-the-insurance-claim-on-my-mother-1135597. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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