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Report: #1141303

Complaint Review: American Property Services Inc - Bel Air Select State/Province

  • Submitted:
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  • Reported By: Duckie — Bel Air Maryland
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  • American Property Services Inc 221 S Main Street Bel Air, Select State/Province USA

American Property Services Inc Property Management Company Bel Air Maryland

*Author of original report: Complaint withdrawal

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American Property Services,Inc. Is the property management company for my condo building.

There was a leak in a common area next to my unit in September of 2013.  My unit was assessed by the HOA and it was determined at that time that there was no damage.  In November or 2013, I noticed that a section of my hardwood flooring was warping.  I also found water marks on the baseboard in my laundry area.  In addition there was other damage to the baseboard and tile in the ajacent bathroom.

I notified the HOA who immediately informed the property management company of the damage.  APS contracted TDG Builders to get in touch with me to repair the damage.  The work was started.  After many emails and phone calls to both APS and TDG, they returned to work on the repairs.  The job was never completed so I notified my HOA and they contacted APS to inform them that the job was not completed nor was I the least bit satisfied with the damages that incurred during the repairs.  I also made it perfectly clear to APS that, under no circumstances did I want TDG (Matt Dontell) to return to repair the damages they incurred nor complete the unfinished job.

I received an email from APS requesting that 'they' visit my condo to look at my concerns.  On April 11, 2014 at 10:00 AM, 'they', Diane Carminati, Lea ann Jones, and the president of my HOA, Eleanor Hoffman, came to assess the damages.  I showed them all of my concerns.  They took pictures. 

That same day I received an email from Diane Carminati, which you will find attached, telling me that they would only fix a slat that had popped up from the new flooring installed by TDG, caulk a crack in the baseboard of the bathroom, which they insisted is a 'settlement' crack, and remove one bead of paste on the laundry area floor (which I have since removed myself).  It was also noted that Matt Dontell, the contrator, would be doing the 'repairs' and IF I wanted anyone else to do them, the cost would be MY responsibility, as the owner.

I have not contacted them with my decision.  I'm way too upset with their lack of professionalism and compassion.  This situation was not my doing.  I was not the cause of the leakage.  I was the victim of it. Property management companies are supposed to help homeowners when problems arise, not turn their backs as is the case here.  I remain in utter shock by thier actions, or lack there of.

This report was posted on Ripoff Report on 04/24/2014 07:08 AM and is a permanent record located here: https://www.ripoffreport.com/reports/american-property-services-inc/bel-air-select-stateprovince-21014/american-property-services-inc-property-management-company-bel-air-maryland-1141303. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
0Consumer
0Employee/Owner

#1 Author of original report

Complaint withdrawal

AUTHOR: Duckie - ()

POSTED: Monday, May 12, 2014

Withdraw complaint

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