- Report: #1051090
Report - Rebuttal - Arbitrate
Complaint Review: American Residential Warranty
American Residential Warranty1700 N. Dixie Hwy, Ste. 126, Boca Raton, Florida USA
American Residential Warranty Excludes certain parts of basic repairs Boca Raton Florida
*Consumer Comment: Yes - same day sevice
*General Comment: To the owner of the company rebuttle
*UPDATE Employee ..inside information: Genevieve is not an employee
*Consumer Comment: Mutual Agreement
*REBUTTAL Owner of company: Unbelieveable
*UPDATE Employee ..inside information: Please Contact us Directly
*REBUTTAL Individual responds: American Residential Warranty
*UPDATE Employee: Please Contact Us Directly
*UPDATE Employee: Please Contact us Directly
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American Residential Warranty claims to cover air conditioning repair but when it came time to repair my 5 year old air conditioner, they told me the particular part that needed to be repaired was not covered under their list of allowable parts. My air conditioning repair person could not believe it. He said in all his years of repairing air conditioners, he had never heard that line before.
I have religiously paid my monthly premiums for years and this is the only time I've submitted a claim. It was not even a huge claim - under $500. Perhaps they should issue a parts list with every policy so policy holders know exactly what is covered and what is not. Emphasis on the NOT.
This report was posted on Ripoff Report on 05/15/2013 08:59 AM and is a permanent record located here: http://www.ripoffreport.com/r/American-Residential-Warranty/Boca-Raton-Florida-33432/American-Residential-Warranty-Excludes-certain-parts-of-basic-repairs-Boca-Raton-Florida-1051090. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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