• Report: #767697

Complaint Review: American Standard

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  • Submitted: Sat, August 20, 2011
  • Updated: Sat, August 11, 2012

  • Reported By: Robert — Spring Hill Florida USA
American Standard
6200 Troup Highway Tyler, Texas United States of America

American Standard Trane design failure Tyler, Texas

*Consumer Suggestion: T. Mechanical Engineer

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I purchased a Trane Air conditioning unit from "Millian-aire Airconditioning" in Spring Hill, Florida. The unit has a design failure, when the outside air gets too hot the door to the unit expands and trips 2 switches that turn the unit off. The unit was about 6 months old and it failed on a sunday so the dealer charged me $75 to rewire around the switches. So I get to pay to fix their manufacturing problem because the unit failed on a sunday. I could understand if it was a normal service call but Trane engineers failed so why do I have to pay to fix it.

This report was posted on Ripoff Report on 08/20/2011 08:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/American-Standard/Tyler-Texas-/American-Standard-Trane-design-failure-Tyler-Texas-767697. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

T. Mechanical Engineer

AUTHOR: T-Bone... Mechanical Technician - (United States of America)

The problem may have actually been caused from a faulty installation. The service charge was most likely because it was an "After Hours Call". Typically manufacturers will refund a service call labor back to the installing contractors at a predetermined Labor Rate. Most installing contractors will absorb the difference between Overtime Labor Rate and Regular Labor Rate, just as a good business practice for customers.
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