• Report: #1021251

Complaint Review: American truck group

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  • Submitted: Wed, February 27, 2013
  • Updated: Thu, May 29, 2014

  • Reported By: Cmgodown — Rancho Cucamonga United States of America
American truck group
9140 canal road Gulfport, Mississippi United States of America

American truck group Fraud,late payment made and truck still repo,won't honor warranty or tries to find ways to get out of paying Gulfport, Mississippi

*General Comment: I just had filings that ats was hideing a lot of things

*Consumer Comment: BEST OF LUCK DUDE!!

*Author of original report: How Long before Lone Mountain shuts u dwn? Or the Feds

*REBUTTAL Owner of company: Don't Do Business With Us!

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DO NOT BUY FROM THESE PEOPLE YOU ARE GURANTEED TO GET SCREWED I AM A Former used car dealer and I know all the tricks! I seen this site the day I was on my way to pu a truck. Since I was a car dealer I know that sometimes even if you treat people right they still may complain about you although u try to make them happy or they don't bother to read contract. I read the entire contaract AND confronted them about what I read online. I was compleley fine with the contract caus I know how it works and how to follow to the letter! But they are exactly how described online! Everything was fine until I left the lot...my brakes froze up in Minnesota and after paying $500 for road side service we found out that the air dryer was bypassed and set up to look like it was still connected. I tried to get them to at least honor the 50/50 warranty but Ralph the GM said that since I had a TIRE changed at another shop prior to this he says they could have bypassed the air dryer. I said are you crazy? They changed the tire and it had nothing to do with BRAKES! I couldn't beleive it! My tire had exploded and cause the mud flap arm to puncture gas tank and so I filed claim for the insurance and they did cover the repairs but they refused to pay for the 85 gallons of fuel I lost, the lost days of work etc.Fortunatley I initialed the clause that I would pay an extra $3.95 per week so I didn't have the $2500 deductaable but they had an attitude once they threw it in my face that I had $2500 deductaable and after realizing I didn't have to pay it they said if its $1 less than $2500 I would have to pay ALL of it. So even though the repairs could have been $1300 my mechanic ran the bill up to $4k and he took care of me on back end. The worst was when I held back 3 payments to force them to refund the money I laid out before claim was approved. I sent cashiers check cause I didn't want to have problems with getting repoed I sent text to see if they would cover the $40 to have it overniighted but they never responded. Art (aka FART) the payment collector called saying they wanted to pu truck so I spoke to Ralph and explained I know people say check is in the mail but if they didn't receive it by that Monday that I would western union it until we found out what happened. He didn't call that Monday but sent 2 goons to repo truck. I had $5k cash on me so Isaid your not taking truck cause I can give you cash now. Long story short I went and wired cash and gave repo guys $200 for their time and they left. I was at TA and they agreed to fix all repairs witch I though was to easy after all this time but 2 hours into it I see one of the goons looking through window and so I caught him and he said they called and wanted him to wait until payment confirmed and so I handed him the mtcn (although he was there when I paid) he then left and after the work was done I went inside TA to pay and come out and they are inside shop picking locks to repo truck!!! The TA guys had my back and forced them to leave and they actually let me out of garage without signing final bill so I could get out of there. Ralph calls on the phone and as soon as I heard his voice I just started going off cause Ihad paid and Icalled in MTCN so I was completely current (excluding plate fees witch I said I would also pay in full ) anyone who wants to see I will email copies of mtcn etc to see I'm telling the truth! They then said they would report stolen and they didn't want to tell me why they still wanted to take truck although I still fronted the entire payment ANDcalled in confirmation. I was pissed cause I was under load and goons went back to wait for me to pu so after talking to my boss I decided it was enough and just let them take truck since Ihad applied and got approved fora 2010 international and payments were $1300 and payment on 08 Volvo was $574 per week witch I had gotten down from $850 per week witch they actually tried to get me to agree to! EVERYTHING on this site IS true and I am an ex car dealer andI still got screwed!, I'm leaving out ALOT of other things that I just couldn't fit in here. Trust me DO NOT BUY FROM THEM THEY WILL FORCE U TO REGRET IT!! From the day I got the truck if payment was one day late they wanted to pu truck!! ART WEST is a b%#*! Ralph the GM is a smooth talking snake and you will be able to tell I'm not joking when you talk to him. I am not just a disgruntled client hat is just complaining cause I didn't read contract etc they will fight not to honor it but expect you to! Jimmy Johnson my sales rep was awesome and helpfull as well as Tammy in compliance. They really were both supportive and seemed to want me to succeed so all was not completely negative.

This report was posted on Ripoff Report on 02/27/2013 06:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/American-truck-group/Gulfport-Mississippi-/American-truck-group-Fraudlate-payment-made-and-truck-still-repowont-honor-warranty-or-1021251. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 General Comment

I just had filings that ats was hideing a lot of things

AUTHOR: Michael Abston - ()

I just about got a truck but reading all of this hell no and thanks for thes reports and sorry for every ones lost

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#2 Consumer Comment


AUTHOR: peterbiltpride - (United States of America)

I wish you the best of luck dude. It's about time somebody bit louie in the keister!! Man, he JUST changed the name for the UMPTEENTH time and already racking up the complaints!! How do his fellas that write the fake satisfied customer reports manage to keep up. Last i heard Louie was paying them $100 per fake positive review! Lol
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#3 Author of original report

How Long before Lone Mountain shuts u dwn? Or the Feds

AUTHOR: Cmgodown - (United States of America)

Or the Missisipi Insurance commissioner for refusing to provide a valid insurance policy when you charge for you "physical damage" policy? Don't worry my panties are all the way up and my heels are on b1*#%! You better know who your dealing with before you make ignorant comments. I love your condescending response because it allows everyone to see exactly WHO they are dealing with! Btw I wasn't a used car salesman I owned the lot! I would never make a comment about my past clients pulling their panties up? Seriously? You see I checked out Fart West (art west the collection bi$*#%!) and Ralph and neither have done anything significant with their lives. Fart is just a paid beggar who begs truckers for money all day! Ralph is just a wannabe and tries to talk like he has game but sounds like he wet behind the ears so he must be the nephew of the owner or something. Let him know that it is fraud when you try to say that someone's insurance has lapsed when your just trying to get out of paying and insurance claim so u can stay under your $5k deductible. You brag about opening a new facility but who is really making the money? Your investors!! Why you guys try to make money on a all the junk fees! Crime intervention ins?? Please!! That is part of any full coverage policy and you guys make a separate bill so u can make money! Good thing I paid the extra $3.95 so you guys had to pay the whole claim!! lol.
Please don't get on here like you guys had the upper hand on me cause I voluntarily handed you truck back to you (that goes over hills at 25 mph with a 30k load u will need an engine soon u peasant). Did you think the manager at the TA that day didn't tell me your goons were lying in wait to take truck? Did you really think he would help you crooks?? It was funny when they came in the shop to try and pic the locks and he put them out and told me to jump in the truck and he would let me sign repair invoice later!! Your luck I had already paid cash for a new truck witch Fortunatley was ready two days later. I could have easily played you at your own game and got into an "accident" right before I decided to let them pu truck. Or "accidentally" put DEF in the tank so you would lose more money. You idiots are not savvy enough to let me be in truck long enough to at least make a dollar profit before you picked up truck.

I had $5k cash in truck with me that day and you can verify that with the guys that came to get truck. I should have took pictures of them trying on my Versace overcoat that they wanted to buy from me because we actually became friends. U think everyone is broke with bad credit that buys there but that is not always the case.ask your repo guys how much Louis Vuitton luggage came a out of that truck besides golf equipment and skis?? I wanted to test the water with out it being on my credit before I went full in. I have build and sold many business and I have made over $1 million in personal income in 1 year, I have traveled the world (wearing my panties as you say) Rome,Brazil,London,Paris etc. not just the US in a semi truck..and I will be in my Rolls Royce ghost tomorrow taking a Sunday drive while you idiots are stuck in missisipi being crooked and screwing people over. Everyone knows your rise will be temporary especially when your over leveraged and your investors are pumping you whose and they make the bulk of the money and you guys scramble for change!! That's why your so desperate and have to do business like that! People that make money don't behave like that! Why do you think Lone Mountain doesn't have the complaints you guys have! Btw u let Ralph an Fart know that I still have enough money to buy them and keep them as pets!!

U guys keep screwing people over and one day u will pull that crap on the wrong trucker and he will give you guys what you deserve. You reap what you sow!! When u screw people over and take advantage of good people trying to make a living it will catch up to you, it's just a matter of time!! I want everyone to know that there are some good people that work there (Tammy Bruckner and Jimmy Johnson) but the people behind the scenes after you sign the contract show a completely different company. I'm glad you peasants didn't make a dime on me because of the way you do business lil billy (is he a man or a woman? Seriously) and Apryl in insurance screwed you guys by sending the insurance check to the mechanic with only his name on the check before the work was done so now the mechanic doesn't have the money to finish repairs so I guess you guys will lose another $4k to fix it LOL!! I knew you guys would try and screw me out of my deposit once I returned the truck so I gurantee you I made sure I got my money before I gave you the truck. You guys can't match wits with me so don't bother trying. You guys have another 2 days to send me a copy of that insurance policy or the the Missisip Insurance commissioner will be paying you guys a visit because he can't understand why, if you charge me for insurance..why I wouldn't get. A copy of the policy to see what is covered and what is excluded? And why you guys are not licensed to sale policies but yet your charging people for them? Soon Amercian Truck Group soon... If your doing crap like that I'm sure you guys are up to other things..........
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#4 REBUTTAL Owner of company

Don't Do Business With Us!

AUTHOR: American Truck Showrooms - (United States of America)

Dont do business with us if you don't like the way we do business!

You read the contract but apparently you did not comprehend the contract; otherwise, you would of known what would happen to you if the used truck breaks down or you miss a weekly payment or a tag payment or a 2290 payment or an IFTA payment or a crime preparation payment or an insurance payment or any
other payments we require.

Make sure that you tell anyone related to you or that you know who drives a truck that they are now persona non grata at American Truck Group and American Truck Showrooms because of you and your whiny little complaint.

Dear Sir, pull up your panties and go back to being a used car salesman and leave the truck rental business to us. We have stolen so many peoples money that are so successful that we are opening another store in Newnan, Georgia! Thank you for your business.

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