• Report: #835541

Complaint Review: americangreetings.com

  • Submitted: Tue, February 07, 2012
  • Updated: Tue, February 07, 2012

  • Reported By: Education1 — Los Angeles California United States of America
americangreetings.com
Internet United States of America

americangreetings.com Evite, AG Interactive, Inc. Charge Credit Card monthly; No contact phone or email available; Customer Service link does not work; Internet

*UPDATE Employee: American Greetings help

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This company fools you into thinking you are getting a 3 month trial, then automatically signs up your credit card for $3.99/ month.   This would be ok, but their customer service link on their website does not work, it says the server is not there.  There is no contact phone number - anywhere.  They only say the "parent" company IEC is headquartered in Los Angeles.  There is no contact email, except to advertise. 

There is a way to discontinue the billing, but it takes a magnifying glass, and many clicks to find your way into that screen.   This company is deceptive, and should be forced into having more transparent practices, and to offer clear and present customer service.  I feel I was billed for 7 months, and deserve a refund.  However, there is absolutely no way to contact them.

This report was posted on Ripoff Report on 02/07/2012 04:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/americangreetingscom/internet/americangreetingscom-Evite-AG-Interactive-Inc-Charge-Credit-Card-monthly-No-contact-835541. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

American Greetings help

AUTHOR: AG - (USA)

Sorry to hear you're having problems with Evites. American Greetings does partner with Evites on our electronic invite product. Although it sounds like this isn't directed at American Greetings we would like to help if we can. If this is in fact directed at American Greetings, we'd be happy to help you. Please email us at altsupport@americangreetings.com.

Sincerely,

American Greetings Customer Support
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