- Report: #345403
Report - Rebuttal - Arbitrate
Complaint Review: America's Best Eyeglasses- Huntsville, AL
America's Best Eyeglasses- Huntsville, AL3030 Memorial Pkwy SW Huntsville, Alabama U.S.A.
America's Best Eyeglasses- Huntsville, AL Unprofessional Staff & Terrible Service! Huntsville Alabama
*Consumer Comment: America's Best - The way to get what you deserve
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When my glasses were sent in, I signed no waiver and no one explained to me that if my glasses we ruined they would not do the right thing. Had I known, I would have taken the cheap glasses deal instead of choosing to ruin my good frames. My main issue is that I have paid more than twice the value of the replacement glasses (to America's Best) and an additional $300 for my frames which are now damaged, and I am still being asked to surrender my frames.
The second issue that disturbs me is the lack of professionalism of the employees. The shear fact that the store manager would not ask his employees to get back to work rather than eavesdrop on our conversation is beyond reprehensible. I am considering filing a better business bureau complaint as well as contesting the charge to my credit card if we cannot reach a mutual compromise.
I would simply like to feel that I did not get completely overcharged for this horrible experience. Be careful...these employees are very unprofessional....I only dare to wonder what they do with personal information of clients the way they were all huddled around talking about me (the victim in the situation).
This report was posted on Ripoff Report on 06/28/2008 04:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/Americas-Best-Eyeglasses-Huntsville-AL/Huntsville-Alabama-35801/Americas-Best-Eyeglasses-Huntsville-AL-Unprofessional-Staff-Terrible-Service-Huntsvi-345403. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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