I signed up for Ameritrain courses around August of 2001. I began taking classes in September or so and completed one of the two courses I signed up to take. This was the A+/Net+ course.
My next class was the MCSE with Exchange 2000. This is where my problems began. I am a member of the United States Army. Before my next class begun I was told that I would be deploying overseas in support of Operation Enduring Freedom. Knowing this, I sent Mr. Steve Gouveia a withdrawal letter and refund request. Never got a response.
After my deployment, which ended in May 2002, I went to the school to get some assistance. I spoke to the head of the location and informed him that I sent a letter to Mr. Gouveia and I never got a response. He told me that he would try to get a hold of Mr. Gouveia and refused to give me a phone number or e-mail address. I never got a call back on this situation. After about two weeks I went back up to the school to inquire about my refund. There was a new school director who had no previous knowledge of my situation.
Again, I explained my situation, gave the director my contacts and waited for a response. Again, I got no response. This went on for several weeks; I believe I went through 3 or 4 different directors. The last director I spoke to said that he would be able to sign me up for another course since I had two years to complete all of my courses. So I agreed and he said he would be in touch.
Fast-forward to I believe June/July, I went back up to the school and to my dismay it was closed. Again, I was ready to set out on another military trip, so I had to do whatever research I could from Texas. I got in touch with the Ms. Hendrickson from the Maryland Department of Higher Education. She sent me a survey, which I filled out and had copies of all of the pertinent documents enclosed. I have tried to follow up with her, but have never got a response.
While I was in Texas I called SLM Financial to get a copy of my payment history. After 3 weeks and 3 or 4 phone calls, I finally got a copy.
In October 2002, I stopped paying SLM Financial. I have tried to handle this situation with these people before October, and all I got was the too bad we dont care what happened to you, just pay us attitude.
Since October, I have been getting several phone calls from SLM financial. They say that I am still obligated to my loan although services were not rendered. At that point harassment began. They began calling my mother, who is not a co-signer, just my emergency contact if I was to be ill during class. They have called her, been rude and have even hung up on her on a few occasions. The same thing has been occurring with my girlfriend who lives in my residence. They call her constantly, knowing that I am again deployed overseas, demanding from both her and my mother, a copy of my military orders. They also do the same thing to my girlfriend, they are rude, obnoxious and hang-up on her.
Also, at some point I received an unusually and seemingly helpful call from SLM Financial, which quickly became odd. The lady asked why I was not paying them. I explained to them that I thought they were criminals and that they should not hold their breath for my payment. She responded by saying that she was willing to help me. Her solution was that I apply for a 6-month payment deferral. To get this approved though, she said I must tell SLM Financial that I was having financial woes. I asked her to send me what I needed to fill out, if I decided to request a deferment. Several weeks later I got e-mail from her asking about the deferment request, whether I was going to send it or not. So just to be safe, I asked her to acknowledge in an e-mail that I never truly expressed financial woes, but that it was just her way to try to help me get a deferment approved. She responded by CCing someone else and then blatantly lied and went on to say the only reason she suggested that is because I told her that