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Report: #1340570

Complaint Review: AMEX - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Rosie — Long Beach California USA
  • Author Confirmed What's this?
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  • AMEX Nationwide USA

AMEX Careless Nationwide

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 On Nov. 18th 2016 I saw some unauthorized purchases on my account, so I immediately contacted Customer Care to report the fraud, they told me to file a report, they asked me a lot of questions I answered all their questions, so I had told that I need to wait 7-10 days and that I will receive an email about my claim, and I waited as soon as I got the email telling me that my disputes was declined I contacted them I asked why, and their answer was that those purchases was authorized.

Therefore the transactions are not elegible for credit to my account ($390.60) they told me that there's nothing they can do and that I'm the one who need to contact all those stores and make the claim with them I called the stores they told me I can't do nothing, that my credit card is the one who has to file a report and take action, I called the police and they told me the same thing that they can file a report, but they can't do nothing else unless I contact my credicard, so now I don't know what else I can do about it.

This report was posted on Ripoff Report on 11/29/2016 10:46 PM and is a permanent record located here: https://www.ripoffreport.com/reports/amex/nationwide/amex-careless-nationwide-1340570. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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