- Report: #1158947
Report - Rebuttal - Arbitrate
Complaint Review: AMI PROLONGZ ADVANCED MENS INSTITUTE
AMI PROLONGZ ADVANCED MENS INSTITUTE1420 N. Claremont Blvd #111A CLAREMONT, California USA
AMI PROLONGZ ADVANCED MENS INSTITUTE THEY LIED TO ME, THEY STOLE FROM ME, AND HUNG UP ON ME. CLAREMONT California
*Consumer Comment: justtrying
*Author of original report: class action
*Author of original report: Say one thing and you do another.
*Consumer Comment: I was ripped off as well by this company!
*UPDATE Employee: Response
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on 6/5/2014 i contacted Prolongz for a trial of their product. i prompyly got charged $9.95 and received the product a couple days later. my husband took them they didnt work. so he told me that they would be charging tme again if i didnt cancel. i called the next day 6-21-2014 to customer service and the girl said no problem she would cancel my order. 2 days later $89.95 was deducted from my account. again i called customer support 6-23-2014the girl i spoke with was not so nice as the first girl( i think they were the same girl) and told me that i can not call customer support to cancel my order i have to go on line to cancel it fill out some forms mail them in and return the product.i said ok i would wait to receive the product, fill out the forms and wait for my refund. i printed the forms off the internet waited 3 days and still no pkg . again ,thats right. I called back. ask the girl if she had a tracking # she gave me a tracking # i ask her to hold on while i visited USPS.gov to see where my infamous pkg was. much to my surprise USPS told me that the tracking # entered was invalid. "OH MY" i told the girl that she read me some other (completely different) # and i said "that is not the # you gave me and _that's right_ she hung up on me. I tried to call back but i just stayed on hold forever (you are caller # 3) .... my husband called from his phone got right thru. (they must have caller ID) as soon as he told them the problem and who he was calling for they....hung up. it is 7-1-2014 still no pkg, they wont talk to me. after ready the other gentlemans report i am now going to get a new debit card so they do not charge my acct a 3rd time.
This report was posted on Ripoff Report on 07/01/2014 09:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/AMI-PROLONGZ-ADVANCED-MENS-INSTITUTE/CLAREMONT-California-91711/AMI-PROLONGZ-ADVANCED-MENS-INSTITUTE-THEY-LIED-TO-ME-THEY-STOLE-FROM-ME-AND-HUNG-UP-ON-1158947. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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