• Report: #375927

Complaint Review: AmOne

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  • Submitted: Thu, September 25, 2008
  • Updated: Sat, December 20, 2008

  • Reported By:Corpus Christi Texas
AmOne
12270 SW 3rd St. Suite 400 Ft. Lauderdale, Florida U.S.A.

INVESTIGATION: AmOne clients can feel safe confident & secure when doing business with AMERICA ONE FUNDING ("AmOne"). AmOne recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. Fort Lauderdale, Florida, Nationwide
*UPDATE: Rip-off Report Investigation - AMERICA ONE FUNDING ("AmOne") recognized by Rip-off Report Corporate Advocacy Business Remediation & Customer Program as a safe business service AmOne pledges to always resolve any issues. Clients can feel safe, confident & secure when doing business with AmOne. Fort Lauderdale, Florida, Nationwide

*Author of original report: AmOne Update

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Rip-off Report Investigation: Editors UPDATE: Rip-off Report Investigation - AmOne is a credible and professional organization dedicated to serving their clients needs. AmOne / American One Funding contacted Rip-off Report and asked us to check into this matter and check into the history of their company. The company has a stellar reputation and company management has made significant changes to their services to eliminate misunderstanding. AmOne recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. After all, we will all get complaints, no matter how hard a company or individual tries.. we can never satisfy all of the people a 100% of the time. AmOne stated, even one unsatisfied customer was one too many. Positive Rating and Recognition has been given to AmOne for its Commitment to Excellence in customer service. Rip-off Reports investigation of AmOne uncovers an ongoing commitment to total client satisfaction. Company executives stated to Rip-off Report that AmOne has improved the consultation its representatives use to verbally communicate their service to prospective clients. In addition, AmOne has further simplified its Terms of Service agreement to ensure that every client has in writing, a complete and clear understanding of the expectations they should have with regard to the service they will be receiving. With the changes theyve made internally, clients can expect the company will always work towards finding a mutually satisfactory resolution to any complaints or concerns. AmOne has closely analyzed what they believe caused the negative feedback and has improved processes which led to the reports. They assure us the changes they have made will prevent the recurrence of similar confusion in the future. Such changes include the implementation of a simpler and clearer Terms of Service Agreement, along with a new and improved method for representatives to identify during the initial consultation which clients will benefit the most from AmOnes guidance. One top executive of the company stated to Rip-off Report, "AmOne continues to make improvements with our client communication methods to ensure that that all clients have a clear understanding of the benefits of our loan consulting service, so they can make an informed decision. Our goal is for every client to be completely satisfied with our service, no matter what the outcome is." Rip-off Report has confirmed that American One Funding - AmOne takes quality control very seriously. AmOne has recently put a lot of effort into ramping up its support team and client relation processes including the implementation of a new and improved initial consultation, that is designed to better identify the target clients that will benefit most from AmOnes loan consulting service, as well as improvements in their Terms of Service agreement. Rip-off Report was pleased to learn that the companys past and current approach to business is focused on its pledge to total commitment towards client satisfaction. As stated above .. AmOne recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation AmOne has made organizational changes that will provide their clients with top notch service and support. As one executive said, "AmOne has always maintained a 100% satisfaction guarantee. We guarantee we will rectify any concern, including refunding all or part of our consulting cost, if we do not perform our services as described. We will do whatever it takes to make our clients happy. Thats what total overall commitment means to us." In summary, after our investigation, which included discussions with AmOnes Senior Management, Rip-off Report is convinced that the company has been and is committed to quality delivery of services resulting in total client satisfaction. Read about AmOne .. see their websites and the services they have to offer.. . Read more about American One Funding / AmOnes Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike. Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works. ===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED ===================== AmOne- America One Funding Scam selling Credit Funding-Fraudulent "Counseling" Ft. Lauderdale Florida

I called AmOne in hopes of getting a consolidation loan to get out of high-interest credit cards. Thinking I would apply, I called them only to discover that they only "consult" and tell YOU how to do it. This consulting would be at a cost of 299.00 upfront but David Tyburski (AmOne)was so confident that I would get the loan I needed and that people like me get loans of this nature through AmOne all the time ,of course with their help. They give names of banks and what to "ask" for-----this was something I already knew. Everything they did was speak with me over the phone. I then had to call/contact banks on my own and apply for the loans--they did not do this. This was a real rip-off because I even asked them if, with the economy being the way it is right now, could I even get a loan? OH, he said of course-not a problem. He said I could speak with their loan consultant and get "more information" as soon as I paid the 299. I was hoping for something better and actually getting help with my loan. Everything they offerred was what I already knew, no special help whatsoever. I will be calling them to demand a refund...I will post results. But for now, don't be pulled into that scam. Everything was a crock of S***.

Lori H.
Corpus Christi, Texas
U.S.A.

This report was posted on Ripoff Report on 09/25/2008 10:03 AM and is a permanent record located here: http://www.ripoffreport.com/r/AmOne/Ft-Lauderdale-Florida-33325/INVESTIGATION-AmOne-clients-can-feel-safe-confident-secure-when-doing-business-with-AME-375927. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

AmOne Update

AUTHOR: Lori H. - (U.S.A.)

I immediately called AmOne back to demand a refund. At first, they faught me on it and said it was too late but I was not going to back down because I truly felt mislead and taken advantage of. Especially the first person that you speak with to get your payment first, saying things like of course we can get you approved, your credit is great, you won't have any problems but yet refusing to let you speak with an advisor to see how their "program" actually works until you've paid. I went back and forth with my "loan specialist" about how little to nothing they helped with. For 299.00, I should be getting info and help with something I don't know already.

In the end, I didn't get anywhere with her and asked for a manager or someone who could give me a refund because I was not going to accept it. Finally, I got an email that evening from someone in management saying they would credit me the fee. This manner of operation is very misleading and my recommendation for them would be to not charge a fee to begin their "service" but rather charge after their client was successful in indeed securing an actual loan---especially if they are so confident, which they say they are, that you will get a loan with them. Until then, client beware and don't enroll with these people.
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