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Report: #1238902

Complaint Review: Amora Coffee - Internet

  • Submitted:
  • Updated:
  • Reported By: Mindy — Brooksville Florida United States of America
  • Author Confirmed What's this?
  • Why?
  • Amora Coffee Internet USA

Amora Coffee Cancelled Means Nothing To This Comapny Internet

*Author of original report: Glad you had better luck

*General Comment: Amora Coffee

Show customers why they should trust your business over your competitors...

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I responded to an ad for a "free" sample of Amora Coffee. They charged my debit card $1. I was supposed to have 2 weeks to decide if I like the coffee and continue with their club or I could cancel nad have no further obligation. I ordered this sample on line on June 14. The package arrived on June 22. On June 24 I called to cancel because I really didn't like the coffee. On June 28, I had a charge of $67.75 on my account. Being Sunday I could not reach anyone so first thing Monday morning June 29 I called the company. The first customer service representative I got said there was nothing she could do about it and the would cancel as of that day but this shipment had gone out. I reminded her that the shipping date was Sunday and the post office doesn't pick up on Sunday so the package was still there someplace. I told her that there were several other stories simalar to mine on their Facebook page so it sounded like they might be doing this on purpose. She tells me they don't have a Facebook page (even though their confirmation email for the sample shipmen tasked that I "like" them on Facebook). 

I ask to speak to her supervisor. First she didn't have one and then they were all busy. When I insisted on holding, a supervisor magically appeared. A floor supervisor, Tiffany (no last name, she's "the only Tiffany working for Amora") first said to refuse the shipment and once they received the returnde package she would issue a credit. I told her this was not acceptable and finally she agreed to reverse the charges to my acount right then and asked me to refuse the shipment when it arrived. I pointed out that it was probably still in her warehouse but she said she couldn't contact them. 

Well, she didn't reverse the charges and that overdrafted my account. So, now I have a charge for $67.75 for coffee I don't want and $35.00 in overdraft fees. And just to add insult to injury, I get an email from the co-founders if the company telling me that the shipment when out Monday evening (not first thing Monday morning) and again asking me to like them on their Facebook page.

This report was posted on Ripoff Report on 06/30/2015 10:06 AM and is a permanent record located here: https://www.ripoffreport.com/reports/amora-coffee/internet/amora-coffee-cancelled-means-nothing-to-this-comapny-internet-1238902. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#2 Author of original report

Glad you had better luck

AUTHOR: - ()

POSTED: Wednesday, July 01, 2015

I'm glad you had a better experience than I did. I have posted several negative comments on their facebook page just to get a response. I still have not seen the charges reversed on my account.

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#1 General Comment

Amora Coffee

AUTHOR: Charob - (USA)

POSTED: Wednesday, July 01, 2015

My experience with the company has been just as they said. I received my free trial which indicated the two week trial. When I called to cancel, they had already sent out a shipment and charged $67.75 for the new shipment. They agreed to cancel, gave me instructions for return when the shipment arrived. It involved refusing the shipment and marking the package "return to sender" and giving back to Post Office. They indicated they would credit the card when they received the package back. Unfortunately, returning to sender is not a priority with the PO so it took 2 weeks to get back. I kept tracking the shipment. Once it got there, they credited my account within 3 days so I am pleased that they followed through, I have to say that even though that the coffee wasn't bad it was certainly not worth the price.

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