- Report: #188801
Report - Rebuttal - Arbitrate
Complaint Review: Ancestry.com MyFamily.com, Geneology.com Ancestors
Ancestry.com MyFamily.com, Geneology.com Ancestors360 W 4800 N Provo, Utah U.S.A.
Ancestry.com, MyFamily.com, Geneology.com Ancestors, Scam, RipOff, billing errors Provo Utah
*Consumer Suggestion: Ancestry.com is not a ripoff...
*UPDATE Employee: Or do it the easy way
*Consumer Suggestion: Auto Renewal trap
*Consumer Suggestion: Auto Renewal trap
*Consumer Suggestion: Auto Renewal trap
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DON'T FALL FOR IT - ANCESTRY.COM, MYFAMILY.COM or GENEOLOGY.COM
Fw: Re: Cancellation Confirmation
Customer (PB) 04/26/2006 11:21 PM
You billed me in error so you will have to fix it. You are all owned by the same company. I don't buy your scam. I have found further info:
Customer (PB) 04/26/2006 11:19 PM
NOW I KNOW WHAT KIND OF BUSINESS YOU ARE RUNNING & you should be ashamed of yourselves. People believe that they have found a trustworthy website where they can find family information. Then you rip us off.
Has my $205 been credited yet.
Customer (PB) 04/26/2006 03:01 PM
How the hell did I get charged for that??? I've NEVER used them. If I was billed the previous year, I did not realize it. *My Father passed away 1/9/05 & I might have missed it. So they got money for something I never used*. *I'm lucky I caught this one because my Mother passed away in Dec.* I have contacted enough people. Send them this email and get it done NOW. This has gone on too long - especially since they are not authorized charges (some I never used). GET YOUR SUPERVISOR INVOLVED IF YOU HAVE TO.
I really am fed up & I'm being charged interest for your mistake. (*not you personally).* I'm sure you can understand my frustration. How would you feel if this was being done to you.
I should not have to spend any more of my time on this matter. This was not my doing. I want it done by Friday. I'm serious that I will take further action & report negative feelings wherever I can.
*FROM:* Ancestry Support
*DATE:* 04/26/06 12:59:27
*SUBJECT:* Fw: Re: Cancellation Confirmation [Incident: 060425-001263]
SUBJECT Fw: Re: Cancellation Confirmation
DISCUSSION THREAD RESPONSE (SARA)
04/26/2006 10:59 AM
We appreciate your mesage.
The charge of $205.94 is for the renewal of your Genealogy.com subscriptions. We are unable to process these cancellation requests by email. If you wish to cancel your subscription, you will need to speak with one of our Member Support representatives. Please call 1-800-548-1806 and select the appropriate option at the prompt. Member Support is available during the following days and times:
image File Attachment
(between 14:00 and 4:00 GMT)
Saturday: 8:00 A.M. - 5:00 P.M. Mountain Time
(between 15:00 and 00:00 GMT)
If there is anything else with which we might assist you, please let us know.
Customer (PB) 04/25/2006 03:48 PM
I am fed up - I received 2 credits, but not the $205.94 for something that I have no idea about. I have forwarded you previously the email telling you
NOT to renew my subscription and your return email acknowledging the cancellation.
I had originally signed up for 1 year (2005) for 1 program. I have no idea what all the other charges were for - what kind of scam you are running - or if it was an employee error.
I WANT THE CREDIT NOW!
On Friday, 4/28/06 I will begin the actions below,
if you have not taken action. As I said before I need my money more than you do.
I am very serious that I will call the attorney general, NYC news stations, etc. Until I get this resolved. Then I don't want to ever hear from you again.
Date: 04/04/06 17:18:57
Subject: Re: Cancellation Confirmation
I DID NOT AUTHORIZE ANY OF THOSE CHARGES, therefore, I want a refund effective 1/30/2006. Please tell me how you charged me for those things below - I don't even know what they are and never used them.
Please process my refunds NOW.
If not I will contact our NYC news station and it will be broadcast in the tri-state area. I'm very serious about this matter. I need my money to live on. I need it more than you do. I used Ancestry for one year and that is all I needed. I finished what I wanted to
do prior to 1/30/06. This is a shameful way to make money!
Date: 04/03/06 13:04:47
Subject: Cancellation Confirmation
This message is to confirm that the following subscriptions have been cancelled for you for Jan. 2007
SubscriptionEffective DateConfirmation Number
United Kingdom Data1/28/200721949179
U.S. Census Images & Indexes1/28/200721949178
General Data Access1/28/200721949177
Date: 01/14/06 10:46:39
I do not wish to renew at this time - effective Jan. 28.
Date: 01/14/06 04:37:52
Subject: Your Ancestry.com Renewal
Thanks for being a member of Ancestry.com. We hope you're enjoying your membership with the world's largest online collection of family history information. This is a friendly reminder that your Ancestry.com subscription(s) will automatically renew on January 28, 2006.
The following subscription(s) are up for renewal:
US Census Collection
US Records Collection
UK and Ireland Records Collection
Total Cost: $159.85 plus taxes where applicab
Mineola, New York
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This report was posted on Ripoff Report on 04/26/2006 10:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ancestrycom-MyFamilycom-Geneologycom-Ancestors/Provo-Utah-84604/Ancestrycom-MyFamilycom-Geneologycom-Ancestors-Scam-RipOff-billing-errors-Provo-Ut-188801. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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