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Report: #1039719

Complaint Review: ancestry.com - Internet

  • Submitted:
  • Updated:
  • Reported By: MA consumer — Brookline Massachusetts
  • Author Not Confirmed What's this?
  • Why?
  • ancestry.com Internet United States of America

ancestry.com Beware ripoff of automatic renewals which company will not refund! Internet

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Beware of subscribing to this company! When I obtained a trial membership to this company, it did not expire as I expected, but was then automatically renewed several times which I did not want.  Today I received a credit card bill with the latest charge, and called immediately to seek cancellation and refund.  The company refused to grant a refund, claiming refunds could only be granted within 10 days of the billing date.  Unfortunately, I just received the credit card bill today, but calling immediately on receipt wasn't good enough for ancestry.com.  I am out $77 for services I did not request and did not want.  The company claims I won't be charged again, but who knows?  Buyers beware!

This report was posted on Ripoff Report on 04/01/2013 11:13 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ancestrycom/internet/ancestrycom-beware-ripoff-of-automatic-renewals-which-company-will-not-refund-internet-1039719. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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