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Report: #1253337

Complaint Review: Ancestry.Com - Internet

  • Submitted:
  • Updated:
  • Reported By: KJG — St Paul Minnesota USA
  • Author Not Confirmed What's this?
  • Why?
  • Ancestry.Com Internet USA

Ancestry.Com Free Trial Period Internet

*Author of original report: Retraction

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Less than 2 weeks ago, after seeing a commercial for "Ancestry.com" I went to their website and accepted an offer for a FREE Trial Period. A few days before the trial period ended, I went online to cancel service. There cancellation process was so complicated, i finally just emailed them through their website, therefore I have no copy of the email. Their reply came promptly. A female, "Colleen" from "Cancel Wizard" emailed me back on 09/07/2015 with the offer to "continue with" my cancellation request and that she was giving me a "discount" for the cancellation request. When I clicked on that link, 'Ancestry.com" was only going to charge me $25 to cancel my service A FREE TRIAL PERIOD. This is the most outrageous and DECEPTIVE company I have EVER dealt with. I have documentation of "Colleens'" reply which I will be glad to share.

This report was posted on Ripoff Report on 09/06/2015 11:30 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ancestrycom/internet/ancestrycom-free-trial-period-internet-1253337. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
0Consumer
0Employee/Owner

#1 Author of original report

Retraction

AUTHOR: - ()

POSTED: Monday, September 07, 2015

I just now filed a report against Ancestry.Com. After further review of the notices I received, it appears that, somehow, a third party intercepted my cancellation request and that Ancestry.Com had nothing to do with this. I was scammed by "Cancel Wizard Support" who presented themselves as a representitive for Ancestry.Com.  I retract my report and apologize to Ancestry.Com for the deception from a third party. Ancestry.Com is innocent of these allegations.

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