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Report: #1062820

Complaint Review: Ancestry.com - Internet

  • Submitted:
  • Updated:
  • Reported By: anonymousk — Detroit Michigan
  • Author Not Confirmed What's this?
  • Why?
  • Ancestry.com Internet USA

Ancestry.com Unauthorized Credit Card Charges with no Option to Cancel Internet

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I signed up for a free tiral of ancestry.com.  Supposedly, if I was unhappy with the service, I could cancel my membership within 7 days and I would not be charged.  I cancelled within 24 hours--just wasn't what I was looking for--and yet they still charged my credit card the $7.95 monthy fee.

When I logged in to my account to make sure it had been cancelled, it showed that I had "No Membership."  How can I be charged for a membership I don't have?  Ludicrous.  The worst part is that they charged me AGAIN this month.  I will be disputing the charge with my credit card company.

It's left me with a really bad impression of the company as a whole.  Even if I wanted to get a paid membership to do research in the future, I would most definitely not use ancestry.com.

 

 

This report was posted on Ripoff Report on 06/28/2013 08:45 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ancestrycom/internet/ancestrycom-unauthorized-credit-card-charges-with-no-option-to-cancel-internet-1062820. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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