• Report: #1039719

Complaint Review: ancestry.com

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  • Submitted: Mon, April 01, 2013
  • Updated: Mon, April 01, 2013

  • Reported By: MA consumer — Brookline Massachusetts
ancestry.com
Internet United States of America

ancestry.com Beware ripoff of automatic renewals which company will not refund! Internet

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Beware of subscribing to this company! When I obtained a trial membership to this company, it did not expire as I expected, but was then automatically renewed several times which I did not want.  Today I received a credit card bill with the latest charge, and called immediately to seek cancellation and refund.  The company refused to grant a refund, claiming refunds could only be granted within 10 days of the billing date.  Unfortunately, I just received the credit card bill today, but calling immediately on receipt wasn't good enough for ancestry.com.  I am out $77 for services I did not request and did not want.  The company claims I won't be charged again, but who knows?  Buyers beware!

This report was posted on Ripoff Report on 04/01/2013 11:13 AM and is a permanent record located here: http://www.ripoffreport.com/r/ancestrycom/internet/ancestrycom-Beware-ripoff-of-automatic-renewals-which-company-will-not-refund-Internet-1039719. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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