• Report: #1064046

Complaint Review: ancestry.com

  • Submitted: Tue, July 02, 2013
  • Updated: Wed, July 03, 2013

  • Reported By: anna — 89169 Alabama
ancestry.com
Internet USA

ancestry.com Had to cancel my debit card. Internet 

*Consumer Comment: You are also not far from wrong

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I chose the 14 day free trial membership.  On the 13th day of my free trial I went to cancel my membership only to find out that I have to cancel two days ahead of time or else they can legally bill me because it's written in the terms and conditions that I agreed too.  I didn't see that in the terms and conditions because who reads those entire things?  Then I found out that they would be billing me yearly and not monthly.  I called my bank and immediately canceled my debit card and sent for a new one.  That's pretty much all my bank can do.  

Also, ancestry.com cut my trial membership to 13 days.  I was surprised to find that my 13th day was actually the last day of my membership before I get billed. Overall, I was pleased with some of the information I was able to find but there search results are lackluster.  I was desperately trying to find records on one family member, but even when I put in the exact name, birthdate, and state he was born in, it kept giving me results for all the other states, similar names, and similar birth dates.  I checked the "exact terms only" box in their search section and still got all these other states and even other countries; over 20,000 results for one person.  So I tried calling customer service to see if they could find the exact person and he just told me to do what I already did.  

The only records you can find are census, birth and death records, school records, and citation records which have no photos, just a lot of different cards with the same name and date.  You really have to do the work yourself and very carefully analyze the cards to make sure it's the right person.  You will get many records with the same name of the person, same name of the spouse, same names of the kids, but different birth days or even different birth cities.  So alot of the cards have misinformation.  If there are photos, they were put there by someone else who was searching for the same person.  I rate the service a 3 out of five, but the sneaky billing tactic is just wrong. 


This report was posted on Ripoff Report on 07/02/2013 11:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/ancestrycom/internet/ancestrycom-Had-to-cancel-my-debit-card-Internetnbsp-1064046. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

You are also not far from wrong

AUTHOR: MochaG - ()

There are a couple issues with your report. You said "I didn't see that in the terms and conditions because who reads those entire things?" which does not deny the issue that you DID NOT read it. When majority don't do what should be done (and the action is actually required) does not allow you to be correct when you follow the majority. This is a type of fallacy (https://en.wikipedia.org/wiki/Argumentum_ad_populum).

I would agree for the count down time and the time for cancellation. How they counted the time is to start from the day you first access regardless the time you register. For example, you register at 11pm of July 1. They will count as 1 day once the clock tick to 0:01am of July 2. Normally, people would think that the 1 day ends at 11pm of July 2. I could understand why the system is set this way, but I still see that it is unfair to the user but benefit the prodvider.

All in all, you should never wait for the last minute to cancel any free trial. There is ALWAYS a catch for this type regardless it is online service. Also, never forget to READ the term of service/conduct especially when you are using a FREE trial because of the CATCH.

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