• Report: #1081108

Complaint Review: Ancestry.com

  • Submitted: Mon, September 02, 2013
  • Updated: Mon, September 02, 2013

  • Reported By: lm310 — Lomita California
Ancestry.com
360 West 4800 North Provo, Utah USA

Ancestry.com Read the Terms and Conditions Before You Sign Up! Provo Utah

*Author of original report: Ancestry.com Refunded My Money

*Consumer Suggestion: What terms of their service did they violate?

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I signed up for their World Explorer membership for $34.95 a month with the intention of subscribing for 1 month due to the cost of the service. My mistake was trusting them and not reading the terms and conditions which state that you need to cancel 2 days prior to your renewal date. 

My second mistake was counting on them to show me some grace for canceling one day late. Being that it was a Labor Day weekend it unfortunately slipped my mind. Thinking that they would be understanding, I called to see if they would credit me back the $34.95. They refused! Not only that but the customer service rep was rude and sarcastic. Obviously this is not something that you want to put up with when a company is being mercenary with you. 

If you want a site that isn't very useful and their customer service is rude, this is the place to sign up!


This report was posted on Ripoff Report on 09/02/2013 02:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ancestrycom/Provo-Utah-84604/Ancestrycom-Read-the-Terms-and-Conditions-Before-You-Sign-Up-Provo-Utah-1081108. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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1Author 1Consumer 0Employee/Owner
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#1 Author of original report

Ancestry.com Refunded My Money

AUTHOR: lm310 - ()

I am pleased with the outcome of this complaint. I want to give credit to Ancestry.com for refunding the money for the month that was in dispute. I especially want to thank the ripoffreport website for providing this valuable service!

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#2 Consumer Suggestion

What terms of their service did they violate?

AUTHOR: Ken - ()

 I've used their service and found it a good one and they are honest in their dealings. They can't help it if you can't/don't read/comprehend well. NO Ripoff here....this one's all on YOU.

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