- Report: #1081108
Report - Rebuttal - Arbitrate
Complaint Review: Ancestry.com
Ancestry.com360 West 4800 North Provo, Utah USA
Ancestry.com Read the Terms and Conditions Before You Sign Up! Provo Utah
*Author of original report: Ancestry.com Refunded My Money
*Consumer Suggestion: What terms of their service did they violate?
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I signed up for their World Explorer membership for $34.95 a month with the intention of subscribing for 1 month due to the cost of the service. My mistake was trusting them and not reading the terms and conditions which state that you need to cancel 2 days prior to your renewal date.
My second mistake was counting on them to show me some grace for canceling one day late. Being that it was a Labor Day weekend it unfortunately slipped my mind. Thinking that they would be understanding, I called to see if they would credit me back the $34.95. They refused! Not only that but the customer service rep was rude and sarcastic. Obviously this is not something that you want to put up with when a company is being mercenary with you.
If you want a site that isn't very useful and their customer service is rude, this is the place to sign up!
This report was posted on Ripoff Report on 09/02/2013 02:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ancestrycom/Provo-Utah-84604/Ancestrycom-Read-the-Terms-and-Conditions-Before-You-Sign-Up-Provo-Utah-1081108. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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