- Report: #1105014
Report - Rebuttal - Arbitrate
Complaint Review: Ancestry.com
Ancestry.com360 West 4800 North Provo, Utah USA
Ancestry.com Terrible CService and Trouble W/Auto Renew Provo Utah
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
Called Ancestry.com on or about 10/29-10/30 to cancel my free trial membership. I spoke to a customer service person that offered a confirmation however I was driving so I was unable to write it down. Checked my account several days later and no charge was present. I thought it was all good as it was scheduled to autorenew on or about 11/3-11/5.
Checked my account today(12/6/13) and had a charge on my account from Ancestry.com. I called to investigate. I was told they had no record of my call at the end of October and as a one time courtesy they were willing to refund the charge for $19.99 from December but not November. That was news to me. Upon further investigation I found a charge on my card from Ancestry.com on 11/15/2013. After requesting they refund the charge and being denied by the initial customer service agent and the supervisor I was forced to dispute the charge as fraudulent. Do not use this site.
This report was posted on Ripoff Report on 12/06/2013 05:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ancestrycom/Provo-Utah-84604/Ancestrycom-Terrible-CService-and-Trouble-WAuto-Renew-Provo-Utah-1105014. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.