• Report: #952157

Complaint Review: Anderson Nissan of Asheville, NC

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  • Submitted: Sun, October 07, 2012
  • Updated: Fri, October 12, 2012

  • Reported By: Asheville Senior Citizen — Bryson City North Carolina United States of America
Anderson Nissan of Asheville, NC
629 Brevard Rd. Asheville, North Carolina United States of America

Anderson Nissan of Asheville, NC Dishonest, Thieves Asheville, North Carolina

*Consumer Comment: Stop blameing your wife

*Consumer Comment: STILL Another Example!

*REBUTTAL Owner of company: Thank you for your feedback

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I am 71 Years Old and this is the first time I have ever posted a public grievance. I am so angry with the clowns at Anderson Nissan that I feel compelled to register this complaint in hopes that it may prevent an honest individual from making the mistake of trusting these people. 

It was our anniversary and I wanted to see my loving wife  in a car she really liked. We found the vehicle that she was excited about and we started to deal. I explained to the salesman that I wanted the "out the door price" as this is how I always bought my cars.I made clear I did not care where they put the numbers just as long as I know what the final price would be.

After some haggling we agreed to a  price and interest rate. He gave us a line about how they do a special treatment to the car and that they guarantee the finish from treesap etc. He then gave us a dinky plastic case with some cleaner and wax in it.

But after we agreed to a final price.....

RIPOFF NUMBER ONE: They added $677.00 to the invoice for the wax !!!!!

We were then sent to the slick talking sales manager who started rattling off all the benefits of his wonderful extended warranty. It actually took us a few minutes to figure out what he was talking about. 

When I told him I would purchase my own plan he quickly dropped the price from $40.00/month to $20.00. I should have left then since he was playing us for a couple of suckers . To my everlasting shame I bought the damn thing. I guess I just wanted things to be perfect for my wife.

RIPOFF NUMBER TWO: He charged $2000.00 for a $1200.00 plan!!!!!

All this time we were never shown a printed invoice, instead we were asked to sign the signature pad connected to his computer.

I really have no excuse for not insisting on seeing a printed invoice before signing but I just wanted to see my wife behind the wheel of her new car. When I got home and sat down and looked at the invoice I was shocked and saddened at what I saw.

RIPOFF NUMBER THREE:To add insult to injury they even tacked on a $550.00 doc fee. 

I have purchased many new cars from different dealers in my life and was never subjected to this level of dishonest dealing. I thought that any successful dealership would value their reputation far too much to pull this kind of stunt.

This report was posted on Ripoff Report on 10/07/2012 09:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Anderson-Nissan-of-Asheville-NC/Asheville-North-Carolina-/Anderson-Nissan-of-Asheville-NC-Dishonest-Thieves-Asheville-North-Carolina-952157. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
0Author 2Consumer 1Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Stop blameing your wife

AUTHOR: Will - (U.S.A.)

Dealers suck (always have - always will), but..........they saw you coming!    Your wifes 'happiness' is a lame excuse, man-up and say they got you - which they DID!!
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#2 Consumer Comment

STILL Another Example!

AUTHOR: Jim - (USA)

You can complain all you want about the alleged dishonesty of this dealership, but in the final analysis you went along with their congame and their add-on, bogus, phoney fee!  You stated you did not want to pay more than a certain price, or as you called it "the out the door" price.  However, when it came down to the bottom line, you chose to NOT read what those figures were!  I mean really, you are obligating yourself to the price on the contract.  Don't you think you should read what that price is BEFORE you sign that contract? 

Should they have been honest?  Of course!  But the nature of the Sleazy American Car Business is what it is.  The stench of deception permeates that sorry sector of retail.  As such, we all need to put on the armor of being a smart consumer when dealing with these people, some of whom are nothing more than sleazy slimeballs with their permanent smell of pond scum.  At the top of the list of being a smart consumer is to READ what you are signing BEFORE you sign it.  If they won't let you do that, you get up and you walk out. Complaining after the fact in which you allowed them to screw you over is akin to complaining about how cold it is in the winter after you walked outside naked.
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#3 REBUTTAL Owner of company

Thank you for your feedback

AUTHOR: AndersonNissan - (United States of America)

I am truly sorry to hear about your negative experience with our dealership. We strive to always provide our customers with top notch service, and are saddened to hear that we did not live up to our company's standards. Thank you for bringing this to our attention and I would like the opportunity to try and mend your relationship with our dealership. Please contact me at your earliest convenience so that we may address your issues and come to a resolution.

Sincerely,
General Manager of Anderson Nissan
(828) 252-0000
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