- Report: #1116868
Report - Rebuttal - Arbitrate
Complaint Review: Andrae Michaels National Portrait company
Andrae Michaels National Portrait company6760 Corporate Drive Ste 200 Colorado Springs, Colorado USA
Andrae Michaels National Portrait company Didn't receive pictures, no return phone calls for 2 months. Then I gave up! Colorado Springs Colorado
*Author of original report: PROBLEM SOLVED! :)
*UPDATE Employee ..inside information: Portraits sent out in the mail on January 20, 2014
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I had pictures taken of my 3 children. For the first time, went and bought them outfits for it and everything. They wanted to make an appointment for a Sunday to pick the pictures up. I have church business a lot of the day and I asked for a later appointment. They offered 8:00 pm. I agreed.
On that evening I got there (Safeway) to pick them up and they had packed up and left about 1:30 pm, I was told.
I got home and checked my voicemail and there was a message from them that they had seen all their appointments and wanted to leave so could I come now. I wasn't home, I didn't get the message. If they made my appointment at 8:00 and they couldn't reach me directly then they need to wait til 8:00 or not make appointments for that time if they aren't going to be there.
I called them 8 times over the next 2 months, once a week and never received a call back. I gave up and just chalked it up to a dishonest company that steals money from people, as these are prepaid pictures.
On my messages to them I offered to pay for shipping to have them sent to me or have a friend in Colorado Springs pick them up. Never even got a phone call back.
Is this normal practice to just change peoples appointments without talking to them and then if you miss the "appointment", you're just out of luck?
This happened some time ago, but again after trying to get a response for 2 months I gave up. But now I see them in the stores doing pictures again and I thought I should let people know of their practices.
This report was posted on Ripoff Report on 01/19/2014 07:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Andrae-Michaels-National-Portrait-company/Colorado-Springs-Colorado-80919/Andrae-Michaels-National-Portrait-company-Didnt-receive-pictures-no-return-phone-calls-1116868. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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