• Report: #1118221

Complaint Review: Ann Arbor Automotive

  • Submitted: Fri, January 24, 2014
  • Updated: Fri, January 24, 2014

  • Reported By: derschattenmann — medon Tennessee
Ann Arbor Automotive
3975 Jackson Rd ann arbor , Michigan USA

Ann Arbor Automotive Miss-represented Extended Warranty on New Vehicle ann arbor Michigan

*Author of original report: Warranty

*Consumer Comment: Since you have the original papers...

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

On January 25, 2007 I purchased a new Hyundai Santa Fe. After meeting with Ann Arbor Hyundai’s Finance Manager (Chad Hands) and Sales Manager (Kevin Bowers) during which they assured me that with the “Advantage Plus” warranty everything on the vehicle except tires, breaks and the seat material, would be covered for 10 years or 100,000 miles. This January (2014) for the first time I attempted to make use of the warranty for front struts. I called my local dealership to arrange for a warranty repair only to be told that my warranty had expired. I next contacted Hyundai USA via its toll-free number to find out what was wrong. Over the next five (5) days I was given a “run-a-round.” I was told I needed to call here, or there, only to be told the same thing every time. “There is no record of your warranty.” Fortunately, I still have my original paperwork which shows I purchased the warranty. I contacted the dealership multiple times via phone and email, but no one at the dealership had the decency to respond. It was not until I had someone from Hyundai USA call that I found out from the Hyundai USA customer service person, that the dealership had failed to keep the sales records as required. The Hyundai USA customer service representative then told me that I needed to send in copies of the sales agreement, which Hyundai USA may not honor because the Dealership did not have anyone sign the document. I asked the person from Hyundai USA, how is it I am responsible for how the dealership filled out paperwork? She said she would try to see if the company would accept the document. I also needed to provide copies of the registration, title, my driver’s license, and the original warranty application. Once received it could take as long as three weeks to get back to me with my warranty information. However, in the meantime, the Hyundai USA representative informed me that struts were not covered, that they are considered a maintenance issue. I asked what was covered with the Advantage Plus warranty, and it is pretty much nothing. The warranty is a total waste of money. The employees of Ann Arbor Hyundai both lied when they told me that the vehicle would have “bumper-to-bumper” coverage for 10 years or 100,000 with the Advantage Plus warranty.


This report was posted on Ripoff Report on 01/24/2014 02:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ann-Arbor-Automotive/ann-arbor-Michigan-48106/Ann-Arbor-Automotive-Miss-represented-Extended-Warranty-on-New-Vehicle-ann-arbor-Michiga-1118221. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Ann Arbor Automotive

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Warranty

AUTHOR: derschattenmann - ()

 It is an HPP (Hyundai Protection Plan) warranty. Unfortunately, the written contract is provided to the purchaser within forty five (45) days AFTER PURCHASE, as stated on the application.

Respond to this report!
What's this?

#2 Consumer Comment

Since you have the original papers...

AUTHOR: Ken - ()

What does this WRITTEN warranty say is/is not covered and for how long? Is this a Hyundai issued warranty or 3rd party?

It makes NO difference what the dealer told you, only what's in writing. 

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X