- Report: #1115559
Report - Rebuttal - Arbitrate
Complaint Review: ANSgear ANSgear.com
ANSgear ANSgear.com791 Chambers Lane Unit 100 & 110 Simi Valley, California USA
ANSgear ANSgear.com ANSxtreme, ANSgear.com Received defective merchandise, Company has ignored all e-mails. Simi Valley California
*Author of original report: Update
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I placed an order at ANSgear before Christmas for a paintball marker. The marker I ordered was a Psycho Ballistics Silver Bullet. I did research these markers and they were well received when they first came out .... TEN years ago. I was only looking for a back up gun and the price was right - only about $50 bucks.
I got the gun and there were 3 problems with it. There was a bad O-ring, the included rechargeable 9 volt battery had corrosion on it, and it was missing a screw. I immediately contacted their live chat customer service. I was instructed to take pictures of the problem areas and send them along with a description of the problem to their customer service department. I did this the same day.
The letter I wrote was very nice and I asked if I could just have the replacement parts shipped out instead of returning the entire marker - to save on shipping charges. I explained that two of the problems were probably age related, and most likely, any replacement marker that was also ten years old would also suffer the same problems. [continued below]....
This company apparently places no value whatsoever on taking care of problems their customers have. It is not my fault that they shipped out defective merchandise. I have tried in good faith to get this situation resolved and have been completely ignored.
I will be contacting my credit card to dispute the charges for this order. I wonder if they will respond when they find out they aren't getting their money? I will not place another order with ANSgear and advise others to avoid this company as well. Amazon.com will match or beat just about every price that ANSgear has AND they definitely take care of customer complaints
This report was posted on Ripoff Report on 01/14/2014 06:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/ANSgear-ANSgearcom/Simi-Valley-California-93065/ANSgear-ANSgearcom-ANSxtreme-ANSgearcom-Received-defective-merchandise-Company-has-ig-1115559. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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