• Report: #460877

Complaint Review: Anytime Fitness

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  • Submitted: Thu, June 11, 2009
  • Updated: Fri, November 20, 2009

  • Reported By:Las Vegas Nevada
Anytime Fitness
6300 W. Charleston Las Vegas, Nevada U.S.A.

Anytime Fitness - closed - refusal to refund prepaid personal training sessions Las Vegas Nevada

*Consumer Comment: can contracts be created for the future

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On December 25, 2009, I entered into a personal training contract with the Anytime Fitness club at 6300 W. Charleston, Las Vegas, NV. The contract was for $840 and covered 24 sessions, plus 2 bonus sessions. At the time that the club closed (with no notification or communication that it had closed), I had paid $630 towards the personal training sessions and had only used 9 sessions thus far. As such I have $315 in paid sessions that is due to be refunded ($840 / 24 sessions = $35/session; $630 paid - $315 in used sessions ($35 * 9)).

I have tried repeatedly to receive a refund with the owner of the store (I have left numerous messages with the owner but haven't received a return call and the corporate office. I've been told by several people at the corporate office (including the director of public/media relations) that nothing can be done because they are the franchisor and not the owner and that they are not obligated to do anything or to apply a credit for personal training at another location. I am very disappointed. I only want the company to do the right thing and to stand by their brand and refund what is owed to me.

Anytime Fitness Corporate has been unresponsive and only states that they will try to contact the owner to seek a refund. Corporate should protect their image and issue a refund (do the right thing).

Randall
Las Vegas, Nevada
U.S.A.

This report was posted on Ripoff Report on 06/11/2009 05:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/Anytime-Fitness/Las-Vegas-Nevada-89146/Anytime-Fitness-closed-refusal-to-refund-prepaid-personal-training-sessions-Las-Vegas-460877. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

can contracts be created for the future

AUTHOR: az50rider - (United States of America)

"On December 25, 2009, I entered into a personal training contract with the Anytime Fitness club"

hmmm Dec 25, 2009

so what's it like in the future?
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