AOL ripoff billing ..they have no clue as to what they are doing *REBUTTAL

I have written in on other threads just like this. I worked for AOL and quit because of their business practices. Here is a "short" list on how to take care of them:
1). Realize that no matter what department you wish to be transferred to, you will be directed elsewhere, usually to sign-up-by-phone. This is deliberate. DON'T PLAY ALONG!!! Demand a supervisor, three times in a row. Don't let the employee speak over you. They have to retrieve a supervisor after three requests. Don't let them transfer you. You will be on hold forever. The idea that the phone is answered more quickly at the cancellations department is crap. Pure and simple. Make sure it is the department coach and not a "point-of-contact" on the floor. They have no true authority.
2). Get the supervisor's name and location. Tell him/her to cancel your account. Immediately. They all have that power. Let them know you know that. Do not let the account cycle out; this leaves you open to unscrupulous reactivation. Demand an immediate termination. They will have to process a cancellation letter immediately and it will be sent that day. You should recieve it in five days. NEVER, NEVER get off that phone without a cancellation number!!! That is your only playing card!
3). Take that cancellation number along with the coaches' name and location and send a formal cancellation statement to the company. Use the cancellation number at the top of your letter and several times throughout. This was/is your account number and is how they will identify you. Give the name of the coach and the location of the call center. Give the effective date of the cancellation. Send it cerified mail. Send one copy to your bank/credit card company. This is your legal termination of their rights to collect.
4). I hate to say it, but be polite. Very firm, but polite. Don't yell. They are now authorized to hang up if they feel the customer is being abusive. Just repeat everyhing three times. That is their magic number. And keep in mind they record evey call. That is where time/date records come in. Never, ever threaten a lawsuit, because they will blacklist your account and turn you over to the legal department from that point on. The legal department is an answering machine. They will never get back to you.
5). If you do not recieve that cancellation letter in five days, CALL BACK. Repeat steps 1-4. Compare cancellation numbers. This lets them know you are watching them. I know it's a pain but it's the only way to make sure everything is cancelled. Put a stop on your bank account for the COMPANY DRAFT, and not the amount; they may have tagged your account for a different monthly amount. Check with the bank. If they tried to push a debit through, place a fraud claim. The letter you sent will back you up. Same with the credit card companies.
Hang in there, guys, and never have anything to do with AOL again. Believe me, they are going down in more ways than one.

As an AOL employee, I would like to second (third? fourth?) the suggestions to be polite.



We truly want to help you. Why else would we get a job where we have to talk on the phone with people that have problems ALL day?



We get beat up and talked down to all day on the phones, so much so that we begin to wonder if the people on the other end of the phone would really say such things if we were all face to face. While it's frustrating, demoralizing, and incredibly rude to deal with, we continue to do it because we love helping people.



How can someone think that screaming, cussing, and threatening physical harm will make someone want to give you money (which, of course, is up to us)?



We're humans, too, and those of us on the phones truly want to assist you as quickly as possible. Let us do that. Threatening to come to our call center and burn it down (which many of us have heard many times) will make us report you to the police (which we do), not give you money or help.

I called and canceled my AOL in April, I spoke to technacal support evadentally and they told me it was canceled, I did not know there was a number you had to have so I went on thinking that it was canceled, July bank statement came in and guess what there was a charge of $23.90 and $26.00 for bank charge because I had spent all of my money I call AOL and the guy I spoke with was very rude and would not get his supporvisor, I had to call back to speake with a suporvisor who finally told me he would have $23.90 put back in my account with in 10 to 15 days what good is that going to do me it cost me $100.00 for a free trial of Aol. RIP-OFFS

I don't use AOL anymore, but I did for quite some time. I do know several people that have worked for them and know that the information the AOL employee provided seems to be accurate, (regarding getting toyed with and what not). It is true that AOL employees may seem to be the "Devils Advocate", but chances are, most AOL employees are NOT there because they think it's such a GREAT company and want to see it thrive. Most I have spoken to loathe the company and stay with it because the job market sucks and they get full benefits. Don't you think they know they work for the Devil? Staying on the phone for 20 extra seconds so that 1 representative can get 20 seconds closer to not being broke is the least we can do, if for no other reason then pity.



Working in a call center for a very long time has also brought me to believe that you really do catch more flies with honey. Whenever I encountered a customer that was polite and treated me like I was a worthwhile human being, they received my respect, and I would always go the extra mile for them. On the other hand, any customer that called and immediately became irrate usually received not only an attitude, but very little help in the way of resolving the issue. Even if I had the power, and the proof, if the customer has demonstrated that they are ignorant enough to believe that their problem is somehow my fault and I should pay for it by putting up with their s**t because they hate the company, sometimes it would brighten up my day to go to great lengths to make their life miserable until I am finally pushed to give them what they ask for. Even then, I would just give them the minimum to shut them up and keep my supervisor off my butt.



One other thing I wanted to mention is that threatening to sue AOL, whether you think it helps or not, does not help. The standard response, (maybe on the phone, maybe off) would be, "Oh, do you have a really good lawyer?... Great, we have 12 really good lawyers. Good Luck!" And that is the truth. Unfortunately, corporate America has taken over. The chances of 1 person winning against a mega-corp like AOL is Jack and Squat, and Jack left town early. The only chance would be a class action lawsuit with a whole lot of unhappy people that AOL has happily screwed. And even that is not a sure thing.



I guess the whole point of this email is to say: Hey, you don't like AOL, maybe you even hate them. So don't subscribe, don't fall for their tricks to save you, change your credit card information or account information if you have to in order to keep them from billing you, and remember, friends don't let friends use AOL. Tell everyone you know, EVERYONE, how your experience was. AOL is suffering massive losses in membership recently. People are finally learning to just say NO. Keep up with spreading the information. Because maybe, just maybe, if everyone says no, the Devil will leave town for good.



On a lighter note, I always like to support local ISPs. Companies that have struggled all the way up but are small enough to still care about their customers. Companies that still see the individual customer as being important, and don't see them as a resource that is in endless supply. ALWAYS SUPPORT THE LITTLE MAN, that's how this country got so great!



Off my soap box now.

For those of you that have posted to this site that work for AOL: SHOVE IT. It's your laziness and attitudes that screw our lives and our bank accounts up! Don't give us a list of what to do when we call. I've followed those lists as I used to be a CSR for American Express (for six years) and I know what it takes to get things done. However, AOL MRC (Member Retention Consultants) have their heads up their rear ends!! They only care about the bonuses you get.



For those of you who are still dealing with AOL: WHATEVER you do, get a Supervisor immediately on your call! AND DON'T let the CCC (Customer Care Consult.) or MRC transfer you at the end of the call to any promotions! This is called a SMART-transfer and they make bank on this! They aren't being paid by really saving you, they're being paid by transferring you!



AOL recently ripped my roommate and myself off and have ripped off my friends and family in the years passed. I didn't really think about it until it happened to me. It has to stop. I think a class action lawsuit should be filed. I'll work with whomever to make this happen.

For those of you that have posted to this site that work for AOL: SHOVE IT. It's your laziness and attitudes that screw our lives and our bank accounts up! Don't give us a list of what to do when we call. I've followed those lists as I used to be a CSR for American Express (for six years) and I know what it takes to get things done. However, AOL MRC (Member Retention Consultants) have their heads up their rear ends!! They only care about the bonuses you get.



For those of you who are still dealing with AOL: WHATEVER you do, get a Supervisor immediately on your call! AND DON'T let the CCC (Customer Care Consult.) or MRC transfer you at the end of the call to any promotions! This is called a SMART-transfer and they make bank on this! They aren't being paid by really saving you, they're being paid by transferring you!



AOL recently ripped my roommate and myself off and have ripped off my friends and family in the years passed. I didn't really think about it until it happened to me. It has to stop. I think a class action lawsuit should be filed. I'll work with whomever to make this happen.

I've been with AOL (Or AOHell as it's been named) for ten years, and I can only account for two mishaps that I've had with the company. One was ten years ago, and another happened about seven years ago. I'll admit, 23.90 a month is a bit high, but I use all of the features and it's well worth it. The only problems I had was a password getting stolen and I was charged for a month when I gave up the service.



The password situation was my fault, seeing that I made it easy to guess, and now they're completely random. Guess what, no more stolen passwords. Problem 2: I was billed for a month that I didn't use the service.



Firstly, I used a credit card to get AOL, and it seems easier. Personally, I don't like giving my account number from my bank to anyone what so ever.



When I received the bill that said I was charged for a month (It was really three months over, but a simple call cleared this up) I called AOL up (There's a lot of offices for this company) and I complained. Well, my "Hey, I didn't use this service for this month" technique got me ignored. I mean, I just jumped right to the point, and usually this is the best thing to do. Sometimes you have to pay for an "activation" charge in order to get free service for "x-amount" of months on some things, but AOL doesn't work like this.



My question is, "What approach are you using to talk to these techs?"



Being too blunt or plain rude to these people doesn't get you anywhere, they're people after all. Many people don't like tele-com persons, and nor do I since they call you at nine in the morning and I work nights, but when you call them you call them, not the other way around. To get rid of these "charges" that you shouldn't have on there, be polite and professional, and you can still be blunt this way. Just explain to them, "Excuse me sir/ma'am, I believe there's a mistake with my bill and I'd like to resolve it." This perks them to ask what the problem is, etc. Even now it's easier, the techs don't speak english too well and seem really eager to help you. I've never had problems with AOL, and on some occasions I've even been offered better connection numbers and with other services (EarthLink) I've been given major discounts from the charge. Professionalism is the key, this is the world today, even if the service tech isn't professional, ask for their company information (Ie. Name, ref-number etc.), this can be used in firing a tech. I've done this before, and it works, I've gotten a few fired from AOL. Professionalism. Period.



Drill them a bit, chew at them, constant calling, these are effective methods, but never had I had to call more than three times (They usually disconnect from me once in a while, especially after the "I should pay a visit and say Hi" joke, when they're close to you). The right approach is the key, plan it out a bit, just don't call up and say, "Hey... I got a bone to pick."



Hope that helps. Good luck.

I have been reading about AOL horror stories for a while now. I stumbled across them after remembering my days of aol and I understand everyone's horror stories. This guy says you need to have all this information and they CAN help you, that doesn't mean they will.



I also bought a Gateway Computer and received my free AOL with it. I didn't cancel it because it was free and there was no need to. However, they billed my checking account for the FREE year of AOL.



I had the number that gateway gave me to give to AOL, why didn't gateway give it to aol, and furthermore... why did gateway give AOL my billing information! Because I know that I didn't give it to them. Anyway that isn't what bothered me...



Thankfully I was never overdrawn but AOL did tell me that the would not pay for these fees & that was fine since I didn't receive any fees. They did credit my account at least 3 times for the fees that they charged since I was to reviece AOL for 1 year FREE... NO CHARGE.. since I bought the Gateway computer.



About 1 month before the service was supposed to end I no longer had a checking account so I called to cancel it and they said they would cancel it when my free year was up. I told them to please cancel it as soon as possible, I had my AOL screen name, account numbers, billing numbers, everything that this AOL worker from Florida says you need for them to help you. They also told me that if I logged back in to my AOL account it would be re-opened so I made sure to delete AOL from my computer so that it wouldn't tempt me to log back in.



I believe this is part of their scam. They tell you that if you log back in that your account will be renewed and you will be billed so that you delete AOL from your computer and never login so you don't realize that you still HAVE an account and they still bill you.



They still tried to bill me (I say try because I had cancelled my bank account so they had no place to bill) I am very lucky I cancelled my account. They sent me bills every month after that and each time I would call and state that I didn't use the service and I wanted it to be cancelled, I HAD ALL THE INFORMATION and they always told me that it would be cancelled and I wouldn't have to worry about it again, then I would receive another bill at the next month. They were charging me extra since I didn't have any checking account or credit card on file... so my bill ended up being 500$ by the end of all this and I finally got very irate over the phone and threatened to sue them all. After that day I never received another bill.



So my advice to you is to not listen to ANY crappy AOL worker, they are paid to LIE and deceive you.. if they are honest with you they will be fired. You will never hear an Ex-AOL employee speaking nicely of AOL, why? Because they don't have to anymore because AOL isn't paying them.



Another reason AOL employees don't hate AOL is because they get it for free, they don't have to pay for AOL.. it is part of their employee benefits (at least a lot of AOL employees I speak with get AOL for free- if they do not anymore then they used to or perhaps the longer you are there..)



Either way, please.. if you are calling THREATEN to sue them, tell them you're going to sue them and you are going to find every other ex-AOL user and go together with an attorney or lawyer and sue them for every charge they placed on your credit card and/or checking account, and every overdrawn fee occuring, and for pain and suffering, and for loss of wages due to missing work to have to make it to court.. phone them.. etc, and interest rates (for credit cards) and any other fees that you can possibly dream of and see how quickly they stop charging your account. Trust me, it works. They are scared to get sued, because they know that they will lose.

I have cancelled aol before and i still have it now. What scares me the most is that you people who "claim" aol is overcharging you is outrageous. A big company like aol ripping you off. Come on guys, give aol a break. I have never had a cancellation horror story in my life. I seriously hope you people are not making this story up to bash an innocent company trying to provide services to individual subscribers. I really HOPE that's NOT the reason.

Well today I noticed a 23.90 charge on my online banking statement. We signed up just to gain access to the internet so we could fix the problem with our MSN account. I seriously only logged onto it that one time, now they are saying that they don't have to refund my money!!! I only used it once and that one time was during the trial period. The charges are going to be for this month, of which I will not use. ARGGGH!! Why am I not entitled to have my money refunded?I hate AOL, I will never ever use this company again, not even if they were the last company standing!!

I have been billed by AOL even after I have cancelled the subscription. Every time I have called to cancel the CSR tries everything to try and not let you cancel.(They must get bonuses )Then they promise you months use for free. Then you get your credit card and see charges for the free service, and then they say you account is active even though you KNOW you cancelled.



They will read you notes in the computer of when you called but NOT THAT YOU CANCELLED. Then they tell you that nothing can be done about it. I will never use AOL services and I have even got the owner of a large corporation to change subscribers because several people complained of my same problem.



They are just waiting to see if they get a bill from AOL. You know they are even writing to the newspapers and contacting TV stations because this has been so widespread.

I have been billed by AOL even after I have cancelled the subscription. Every time I have called to cancel the CSR tries everything to try and not let you cancel.(They must get bonuses )Then they promise you months use for free. Then you get your credit card and see charges for the free service, and then they say you account is active even though you KNOW you cancelled.



They will read you notes in the computer of when you called but NOT THAT YOU CANCELLED. Then they tell you that nothing can be done about it. I will never use AOL services and I have even got the owner of a large corporation to change subscribers because several people complained of my same problem.



They are just waiting to see if they get a bill from AOL. You know they are even writing to the newspapers and contacting TV stations because this has been so widespread.

I have been billed by AOL even after I have cancelled the subscription. Every time I have called to cancel the CSR tries everything to try and not let you cancel.(They must get bonuses )Then they promise you months use for free. Then you get your credit card and see charges for the free service, and then they say you account is active even though you KNOW you cancelled.



They will read you notes in the computer of when you called but NOT THAT YOU CANCELLED. Then they tell you that nothing can be done about it. I will never use AOL services and I have even got the owner of a large corporation to change subscribers because several people complained of my same problem.



They are just waiting to see if they get a bill from AOL. You know they are even writing to the newspapers and contacting TV stations because this has been so widespread.

I am one of many that has a problem with AOL's billing (scam). For such a large company, there should be someone watching how they conduct business.



I received a disc for 1000 free minutes for 45 days, well we called and decided to try it. My first clue should have been them wanting my charge account # (checking).



Well time was coming up to cancel and so I called and told them to cancel because I was looking into AT&T Broadband and they said "Oh no, we can let you have it for another 60days for free and then let us know what you think and find a nice plan for you" but as you could guess it they have decided to bill me for the free minutes.



I have called and called and they have me on hold forever or they say that their computers are down. Well I am not giving up I will get my money back (28.90) but until then I am having to close my account so they don't keep billing me and inform all my other bills and my direct deposits of my new account.



My suggestion is just don't fall for the FREE Minutes, as we all know nothing is free not very long anyhow.

Thank you.

TO WHOM IT MAY CONCERN,



IT WAS MISTAKE AND WRONG ORDER. MY FRIEND ADVISED ME TO ORDER TO GET FREE MOBILE COMMUNICATOR ... PAGER OF AOL . FOUND I WOULD HAVE TO PAY FOR THE COST OF THAT.



PLEASE CANCEL MY ORDER . ANYHOW I CALLED EARLIER AND GOT INFORMATION

THAT IT WAS NOT FREE ONE AS I ORDERED BY DIFFERENT WAY OR NOT ON KEYWORD AND

THAT IT WAS ON WAY . I WAS UPSET AS IT WAS A MISTAKE AND MISUNDERSTANDING.



.... WHEN I GET IT, I WILL RETURN IT RIGHT WAY AS SOON AS I GET IT THIS WEEK. I DO NOT WANT ANY ORDER OF THAT ... AND PLEASE BE SURE NOT TO CHARGE OUR VISA NO WAY .



I WILL CALL VISA TO TERMINATE NOT TO PAY U FOR THAT AS IT IS MISTAKE AS IT IS SUPPOSED TO BE FREE ONE FOR AOL MEMBER. I TRUST THAT U CAN HELP TO STRAIGHTEN OUT THIS MATTER AT THIS TIME. THANKS ... SINCERELY YOURS, MRS

CATHY GLEICHER .



P.S. got it today and i will go to Post office tomorrow morning to send it back or to Return Dept. Please straighten out this matter Thanks

I recently cancelled my membership with AOL also(in March). I was not charged in April but in May and now again in June I have had $23.90 withdrawn from my account. It has caused me to have returned checks for NSF. When I called AOl, I was told that my cards had not been charged and I could send them a copy of my checking account statement and they would review it but they would not credit my account for the returned checks fees, even if it is their mistake. Someone needs to file a class action suit against them. I believe that there would be enough people to file complaints. I am going to contact the bank tomorrow but I don't know what the outcome will be.

I work in an AOL call center, and hear pretty much these same things over and over again, every day of the week. Because I'd like to make things easier on everyone (AOL has 35 million members), I'll go through a few things here that may help people out when dealing with AOL...



1. Write down the bill date when you first sign up. This is the date on which you will be billed! If you want to cancel, call in the day before.



2. When you call to cancel, you'll reach the Saves (or Member Retention) department. On the other end of the phone is a salesperson trying to get you to stay. They'll probably give you free months...take'em, there's no strings attached. If nothing else, sell the hours to someone for half price, then cancel the day before your bill date. Write your bill date on your wall. : )



3. For most things (even small ones, like checking your bill date, or changing your address), you can get faster service if you call cancellations and say..."Ummm...I'm going to cancel (if you say you want to cancel, they'll get the job done very quickly) unless I figure out how to change my billing address NOW!" Cancellations picks up more quickly, and they have more consultants to members than any other dept. And btw, if they helped you out...just agree to be transferred to whatever stupid promo thing they ask to send you to, kind of to say thank you. Just stay on for 20+ secs and don't buy anything.



4. Don't act mad or snappy, esp. if you want money back; usually, mad people get no money back. Consultants are NOT required to give money back in any situation. Even if your reason is valid, they don't have to give you back a dime. Refunds are completely at their discretion. On the other hand...if you're very nice, you can usually get a lot done. Mean people actually get toyed with...the consultant may try to make them even madder for their amusement. (hey, it's a boring job!) Don't ever ask for a supervisor...this is probably the worst thing you can do, because the consultant starts clamming up.



5. You'll ALWAYS get a cancellation # if your acct is closed, and most importantly, a cancellation notice in the mail w/in 7-10 biz days after your acct is closed! If you don't get this, you've been "gamed"...this is what they call it when a consultant said they cancelled you, but put it in the computer as a save...so they get commission. AOL fires these people pretty quickly...seriously, they don't condone it, because it actually cheats the company out of money down the line.



7. Have all of your phone numbers, addresses, names, screen names, and methods of payment (cc, debit card, etc.) when you call in...PLEASE! Nothing is more annoying than waiting while Betty Sue goes to get her credit card out of her car.



8. There's a magical plan called the 12.95 plan; only the cancellations dept can give it out. Call up and say you heard about it somewhere...they'll say...sorry, your acct doesn't fall into that classification, etc...then say, "well, I want to cancel"...then they'll do it for you. : ) It's for 20 hrs of usage per month, 99 cents overage...pretty dern good deal.





9. At least in my opinion, it's a very depressing job. AOL CCCs are people too...be nice to them, and try to brighten up their day. We sure do need it. : P Oh yeah, and don't take forever on the call...we're supposed to hit 6 minutes or less. Stop running up my call time! : )



10. In general, AOL is just like any other company trying to sell you something. They're going to be a little shadowy and play down the price some...but it's not a bad service, and all you have to do to get what you want is to call up, speak to someone, and play the old sales game. Anyone here ever bought a car? It's no big deal...just be nice, polite, and be prepared. Also, read the Terms of Service and know what you're getting into. And please, don't be all tense and constipated-sounding when you call up...we don't bite, and nothing is going to come jumping out from your phone trying to overcharge you. : P

I have had many experiences with unethical companies that debitd my checking acounts. They always have some "explanation" for the mixup, but it always winds up costing me money-- usually in the form of overdraft fees when my account balance mysteriuosly goes negative.



Solution:

I bank in Missouri and the banking laws may be different form state to state, however this may be worth checking into.



If you receive an automatic debit that you didn't authorize it can be "reversed" by the bank. You don't have to deal with 50 people at the rip-off company in question and remain at their mercy to refund your money at their convenience. The bank will replace the funds in your account usually within 7-10 business days. And in most cases, if the auto-debit causes you to incur overdraft fees, those can be removed as well.



According to an official at my bank,the "reversal" option has been provided by new banking laws as this type of problem is so rampant.



Good luck!

My dad was an AOL member for a year. He got a Gateway computer. The computer came with a one year FREE membership with AOL.



I called customer service and offer to cancel the account. They said that would not be necessary, because they can change the billing to reflect the new status. The cancellation order # is 63489338.



My credit card was billed as usual. I called AOL. They said that nobody made any changes in the account. I know their stock is doing bad but I did not realised that they are this desparate.



AOL is a RIPOFF.

AOL ripped me off too! I cancelled my account with them only 24 hours after signing up and the customer service rep. assured me that no charges would occur to my account. BULL! $23.90 (plus a $5 fee from my bank) was charged in January 2002. I called and cancelled again. $28.90 was pulled out agin in February. I called and raise heck and closed my account...again!



Then this very month, March, another $28.90 has been pulled out and caused my account to be overdrawn and 2 items to bounce giving me a bank fee of $60.



I called AOL again, they "didn't understand what went wrong and would close my account instantly"! Yah, right. But like the above letters they said they weren't responsible for my banks OD charges. Well who in the hell is then?



Do I have to close my account 3 times? No, they should have closed it the first time and I would have saved a lot of trouble, time and most of all Money!!! What do we do now?

Our household had the same problems with AOL's payment systems and difficulty in canceling AOL.



It won't be easy and it will be a pain to do but this is what my mom had to do when we dealt with AOL.Of course their customer sat. agents won't help and for several months they took money out of her checking account after she had called repeatedly and "canceled" service.



We ended up a getting digital cable modem service (that works a whole lot better) and she closed her checking account and opened up a new one at another bank to prevent AOL from making unauthorized withdrawals on the account--so as soon as you can,close your checking account after you get back what you can from them and switch to another bank.I hope someone finds this helpful.

AOL has been charging me for the monthly bill that i do not use. And i am demanding the refund of my money from them. I don't know where to send an e-mail to cancel my application.I only tried last NOvember bec. they said it was 45 days trial free. And i cancelled it when they sent an e-mail welcoming me to be a part of AOL, I replied to that and I was confident enough that they will cancel it,I really don't know where to contact them. They're giving numbers to call and they will put u on hold for 20-30 minutes, only a voice machine will answer you,and i am calling from Dubai, United Arab Emirates. Just imagine how much it will cost me calling overseas.



I even asked a friend from florida to call them, it's the same thing bec. he's having a problem with his aol too.



Pls. help me to stop them from charging me and get my money back.



thanks,



janette

AOL has been charging me for the monthly bill that i do not use. And i am demanding the refund of my money from them. I don't know where to send an e-mail to cancel my application.I only tried last NOvember bec. they said it was 45 days trial free. And i cancelled it when they sent an e-mail welcoming me to be a part of AOL, I replied to that and I was confident enough that they will cancel it,I really don't know where to contact them. They're giving numbers to call and they will put u on hold for 20-30 minutes, only a voice machine will answer you,and i am calling from Dubai, United Arab Emirates. Just imagine how much it will cost me calling overseas.



I even asked a friend from florida to call them, it's the same thing bec. he's having a problem with his aol too.



Pls. help me to stop them from charging me and get my money back.



thanks,



janette

AOL has been charging me for the monthly bill that i do not use. And i am demanding the refund of my money from them. I don't know where to send an e-mail to cancel my application.I only tried last NOvember bec. they said it was 45 days trial free. And i cancelled it when they sent an e-mail welcoming me to be a part of AOL, I replied to that and I was confident enough that they will cancel it,I really don't know where to contact them. They're giving numbers to call and they will put u on hold for 20-30 minutes, only a voice machine will answer you,and i am calling from Dubai, United Arab Emirates. Just imagine how much it will cost me calling overseas.



I even asked a friend from florida to call them, it's the same thing bec. he's having a problem with his aol too.



Pls. help me to stop them from charging me and get my money back.



thanks,



janette

AOL has been charging me for the monthly bill that i do not use. And i am demanding the refund of my money from them. I don't know where to send an e-mail to cancel my application.I only tried last NOvember bec. they said it was 45 days trial free. And i cancelled it when they sent an e-mail welcoming me to be a part of AOL, I replied to that and I was confident enough that they will cancel it,I really don't know where to contact them. They're giving numbers to call and they will put u on hold for 20-30 minutes, only a voice machine will answer you,and i am calling from Dubai, United Arab Emirates. Just imagine how much it will cost me calling overseas.



I even asked a friend from florida to call them, it's the same thing bec. he's having a problem with his aol too.



Pls. help me to stop them from charging me and get my money back.



thanks,



janette

AOL has been charging me for the monthly bill that i do not use. And i am demanding the refund of my money from them. I don't know where to send an e-mail to cancel my application.I only tried last NOvember bec. they said it was 45 days trial free. And i cancelled it when they sent an e-mail welcoming me to be a part of AOL, I replied to that and I was confident enough that they will cancel it,I really don't know where to contact them. They're giving numbers to call and they will put u on hold for 20-30 minutes, only a voice machine will answer you,and i am calling from Dubai, United Arab Emirates. Just imagine how much it will cost me calling overseas.



I even asked a friend from florida to call them, it's the same thing bec. he's having a problem with his aol too.



Pls. help me to stop them from charging me and get my money back.



thanks,



janette

They filed the following rebuttal to the above Rip-Off Report:



Their email: dbed100@yahoo.co.uk

Their name: Dave Bedwell



Their relationship to the company: Consumer Suggestion



Rebuttal:

When moving to Taiwan from the UK I cancelled my subscription with AOL, but when I checked my bank details in the UK they had withdrawn 3 months subscription. and they are still taking it; even after calls to my bank who stated that they would contact AOL personally, this has made no difference!

It is nearly impossible to discuss this with them and all their email trails go cold.



I will not trust AOL again!

They filed the following rebuttal to the above Rip-Off Report:



Their email: dbed100@yahoo.co.uk

Their name: Dave Bedwell



Their relationship to the company: Consumer Suggestion



Rebuttal:

When moving to Taiwan from the UK I cancelled my subscription with AOL, but when I checked my bank details in the UK they had withdrawn 3 months subscription. and they are still taking it; even after calls to my bank who stated that they would contact AOL personally, this has made no difference!

It is nearly impossible to discuss this with them and all their email trails go cold.



I will not trust AOL again!

They filed the following rebuttal to the above Rip-Off Report:



Their email: dbed100@yahoo.co.uk

Their name: Dave Bedwell



Their relationship to the company: Consumer Suggestion



Rebuttal:

When moving to Taiwan from the UK I cancelled my subscription with AOL, but when I checked my bank details in the UK they had withdrawn 3 months subscription. and they are still taking it; even after calls to my bank who stated that they would contact AOL personally, this has made no difference!

It is nearly impossible to discuss this with them and all their email trails go cold.



I will not trust AOL again!

They filed the following rebuttal to the above Rip-Off Report:



Their email: joyc84@earthlink.com

Their name: Joy Campbell



Their relationship to the company: Owner



Rebuttal:

I used the AOL disc to see if I liked there program. I decided to go with another internet Access. I received my bank statement and they have taken $28.90 out of my checking account every month since September 2001 Plus over drew my account 4 times!! I called AOL and talked to Customer Service the Customer Service Person I talked to said they closed the

account. I just opened my mail today and here Is a bill saying I owe AOL for $28.90 again. I will never have another AOL disc in my house again. They are total ripoffs!! And I am not paying one more penny towards them.

They filed the following rebuttal to the above Rip-Off Report:



Their email: Sol1968@aol.com

Their name: Jefferson Spivey



Their relationship to the company: Supporter



Rebuttal:

AOL sends me a bill every month. A very detailed letter of how they will bill me at my Bank...when where and but never what! They are afraid to say how much they are drawing from my account...WHY! They give me the Billing Manages e-mail but it will not go through...I've tried for a month to get through ..nothing works...I guess I'll just have to cut the line.



Best of luck to you, Jefferson Spivey