• Report: #718100

Complaint Review: Aol Fraud department

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  • Submitted: Fri, April 15, 2011
  • Updated: Mon, January 30, 2012

  • Reported By: Joe — Portland Oregon United States of America
Aol Fraud department
Po BOX 65580 Sterling, Virginia United States of America

Aol Fraud department Jenny, Supervisor Aol Fraudulently charged my company $246.40 for 18 years = $4435.20. Admits fraud but only returns $1228.20 Sterling, Virginia

*Consumer Comment: I'm with you Joe, AOL is crooked!!!

*Consumer Comment: Hmmm...

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In 2008 I sold my business. On 1/22/2011 I found a charge on my old banking account for $246.40 from AOL. I did not recognize the charge so I filed a fraud claim with AOL.  AOL researched the account and said that the charge has been ongoing for 18 years. I could never remember signing up for any service with AOL. I asked them to show me a document authorizing this charge. After 3 weeks of investigating my claim they admitted that Fraud had been associated with my account but would only return $1228.00 leaving $3207.20 UN paid.
Now I know I am going to sound like a fool for not noticing it sooner but thats beside the point.
My bookkeeper thought it was an advertising charge and never asked me what it was for
I could have bought a computer with some AOL trial but I never used any service from them.

This company blatantly ripped me off with no explanation and is giving me no answers except it is there policy to only go back 5 months for any Fraud reimbursement. Do I have any recourse?


This report was posted on Ripoff Report on 04/15/2011 03:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/Aol-Fraud-department/Sterling-Virginia-20165/Aol-Fraud-department-Jenny-Supervisor-Aol-Fraudulently-charged-my-company-24640-for-18-718100. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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0Author 2Consumer 0Employee/Owner
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#1 Consumer Comment

I'm with you Joe, AOL is crooked!!!

AUTHOR: S Skarritt - (USA)

Hey Joe. The same thing happened to me. $44.95 a month for just under 6 years and I didn't know why. I just found out about all this in Sept of 2011. Read my complaint filed here on the 28th of January. I also dealt with Jenny, supervisor idiot with the Fraud Dept. of AOL. She said Time Warner was billing them for my service and they left this area in 2006 so shows what she knows and will say. I thought I was paying for a business email account only to find out I was paying for Hi-Speed Internet and Dial-Up Service and I sold my office in early in 2008 and I was paying for my own Hi-Speed Internet during the billing time and proved it to AOL with Profit/Loss statement with AOL payments on there along with my paying for Hi-Speed Internet. I also sent them copies of my bank statement showing both also so I was being double billed and an employee at Comcast took a picture of his computer screen showing account was in my name not AOL's. Sillyrob who wrote the idiotic comment has the perfect life and time to watch everything. He finds time to write comments about who knows what because he has nothing better to do. Being a single parent and running a business by myself a monthly charge like that was the least of my worries. If I had known what I was paying for I would have stopped as anybody would have. Yeah, it was a mistake on my part, but once AOL was notified and did nothing about it, its then billing for services not rendered, FRAUD!! There are a lot of us out here Joe as I've found out since this has happened. There have been about 10 articles wrote online about my situation. If you read this, look up AOL billing Texas man for almost 6 years for service he didn't get. You'll find numerous writings about this. Good luck.
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#2 Consumer Comment

Hmmm...

AUTHOR: sillyrob - (USA)

Sounds like someone stole your information, not they were blatantly stealing from you, which you are suggesting. It isn't AOL's responsibility to watch over your accounts and finances. The fact that they are refunding anything is pretty awesome, but they didn't just find your information out of nowhere, someone had to have used it. Maybe from now on you should check your records better.
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