aol.com ripoff unfair billing,i cancel twice and because i've been ill,did not notice bill on back of phone,i call company and was told to fax proof from pacific bell f consumer fraud ripoff internet internet

aol refuses to give me the 7month of service that i never used they billed my local phone co, i called and was told by supervisor that i would get my money back,i only received 2month not 7 and i was also told that if i request in writing i would have owed money sent to me ,not true they sent it to my phone co,which i never gave permission to be billing party.they admitted to the fact that i never used their service after trail period.when i told them what their supervisor told me,they said they could not help that,and she just wanted to get me off the line.they are so rude they gave the phone company the money and didnot even bother write me or e-mail.this stinks.how many times does a person have to cancel to get it right
then they said it was membership and i was stuck!!!
the ceo name is steve case alo.com thanks for your time and effort.

chris
montrose, California