Complaint Review: Aon Affinity - Internet
- Aon Affinity Internet USA
- Phone: 800-382-6841
- Web: www.aon.com
- Category: Travel Companies
Aon Affinity Denied Claim - death occurred two hours prior to ticket purchase Jericho New York
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My sister was hospitalized and in a coma the morning of 12/28/15.
The flight I could get was cancelled due to weather and I couldn't get another flight out until the 30th because of the holidays
Later that night, I was informed she was to be pulled off life suport which I asked to be delayed until we could get out there.
My brother asked me to research flight options because they were unable to find anything going out before 1/1/16.
I found a flight going out on 12/30/15 in first class
I purchased ticket at 15 minutes past midnight on the 29th. I later learned she had passed away at 10:15 on the 28th
Aon refused my claim due to the death being prior to the purchase.
I informed them of the time difference between the East and West Coast and the 2 hour difference between the death and ticket purchase.
They refuse to re-evaluate my situation. So I am out almost $4,000 and the insurance I purchased was crap.
I was across the states at the time of her death. I was not informed right away.
It is hard enough loosing a sibling, but then you have these insurance companies that take your money and do not take any special circumstances into account. I am just a number to them.
This is a horrible way to work a business and wouldn't recommend them to anyone for anything
This report was posted on Ripoff Report on 02/04/2016 05:23 PM and is a permanent record located here: https://www.ripoffreport.com/reports/aon-affinity/internet/aon-affinity-denied-claim-death-occurred-two-hours-prior-to-ticket-purchase-jericho-new-1285172. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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