- Report: #1059241
Report - Rebuttal - Arbitrate
Complaint Review: AON Insurance
AON Insurance300 Jericho Quadrangle Jericho, New York USA
AON Insurance , Celebrity Cruise Lines Travel Insurance Scam Jericho New York
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I purchased trip and travel insurance through Celebrity Cruise Lines for 2/21/2013 but a month before I was to leave, I had emergency surgery on my spine. The trip was purchased on 11/12/2012 and the surgery was on 1/8/2013. I notified the cruise company that I wanted a refund as I had purchased their insurance. I got a letter from AON Insurance that they are not paying because I knew before I purchased the trip that I was having surgery. How stupid is that? Since I had only received a copy of their insurance over a month past the date of purchase I had no way of cancelling as our state only has a three day window.
Aon writes back and gives me dates that they claim I went to my primary doctor but none of those dates did I see any of my doctors. In fact, in the month of November I had only seen a Gastroenterologist and my Dentist. One of the dates that they had indicated I saw my doctor was a date I was in our local district court representing my company.
I have written AON numerous times to inform them that those dates they claim that I had gone to my doctor are false and they refuse to respond to my letters. I called the President's office of Celebrity and they told me they have nothing to do with insurance even though I purchased the insurance through them. I have called and written to numerous government agencies, call for action and television stations along with AG offices only to be ignored.
My wife and I are senior citizen and I am disabled. Celebrity refuses to return our money $3,300, only to tell us to talk to the insaurance company.
When is our government going to step up and correct the issue of travel insurance with cruise lines?
This report was posted on Ripoff Report on 06/14/2013 04:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/AON-Insurance/Jericho-New-York-117531-855/AON-Insurance-Celebrity-Cruise-Lines-Travel-Insurance-Scam-Jericho-New-York-1059241. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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