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Report: #572838

Complaint Review: Apollo Group University Of Phoenix - Phoenix Arizona

  • Submitted:
  • Updated:
  • Reported By: Raynman — Mesa Arizona United States of America
  • Author Not Confirmed What's this?
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  • Apollo Group University Of Phoenix 4025 South Riverpoint Parkway Phoenix, Arizona United States of America
  • Phone: 480 966-5394
  • Web:
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Apollo Group University Of Phoenix Apollo Group Inc. Enroll in the University of Phoenix at your own RISK Phoenix, Arizona

*Consumer Suggestion: advice

*UPDATE Employee: Excellent information

*General Comment: University Of Phoenix

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Hello,


I recently quit the University of Phoenix as a Finance Counselor. I was promoted to that position after working for them for about 9 months. I worked with UOP Midwest Division Healthcare I have read numerous stories about the Universities Enrollment Counselors and their horrible conduct. Please don't think it ends with them. Within a month after I finished Financil Aid training I noticed a pattern of the University starting students before they were certified for Financial Aid or even qualified to start the University. They defer payment from students for up to 90 days while they check to see if they are qualified. The result is that I had a student who accrued a bill of over $3400.00 before we even knew if she would qualify for loans to pay this debt. Ofcourse she was given the impression from Enrollment that everything should be okay. That way she would start without worry; afterall the student starting class is the most important thing in this Universities culture. No one had ever explained to this student what might happen if everything did not go well with her qualification for Financial Aid. Whenever I tried to explain both sides of what can happen, I would be called negative by my manager and Academic Counselor.


The student went through class and Admissions found that her previous schools were not accredited so she could not continue with the University of Phoenix. This means she could not remain in school and could not receive any Financial Aid. The student still owed the University $3400.00 for classes they let her into though. Her account was placed in a delinquent status and moved to our collections department after about 2 months per University policy. When I went to my manager and told him this was the most unethical thing I had ever seen a company do; he looked me directly in the eye and shrugged his shoulders without a word. I immediately started looking for a new place to work and soon after that interaction gave my two week notice.


I just want people to know what they are dealing with when considering enrollment in the University of Phoenix. The above story is not the only thing I have been a part of. I have had numerous students tell me about lies they have been told by enrollment counselors. When I reported these lies to management(Enrollment and Finance) I was always told that students hear what they want to hear. Managment always told me that it was a misunderstanding not an outright lie; no matter how often it took place. 


So now I want to write some advice to keep you safe. When considerng UoP.


***Please Keep in Mind***


1. If you're not sure...Do not Start Class They can schedule you for class several weeks in advance and certify your Financial Aid before you accrue a bill. Why take chances? It is not them who will suffer if something goes sideways.


2. enrollment counselors will be written up or terminated if they do not have enough students start. There is a conflict of interest. They are wonderful people with great personalities. However, they get credit for starting you two weeks into your second class...if you succeed or not. I had an enrollment counselor who wanted to start a jobless man with 3 kids who would have to pay $500.00 a month to stay in school. She told me that we shouldn't approach the man with the news in a "negative way". Luckily he did not start because it turned out that he had defaulted student loans. Jobless or not they would have let this student start.


3. I was in a meeting with all of the Online Finance Counselors and Current and Co CEO. Last Quarter the University started 100,000 students by the end of the Quarter only 50,000 students were still enrolled.


4. Never sign a form called an "Authorization to Close" unless you know exactly what it means. You need to understand both the good and bad aspects of signing this form. UoP usually doesn't volunteer the possible negative side of issues.


There will be those of you who will say you work for UoP and have not experienced any of this. Congratualtions, that does not make what I have written less factual.


 

This report was posted on Ripoff Report on 02/21/2010 05:31 PM and is a permanent record located here: https://www.ripoffreport.com/reports/apollo-group-university-of-phoenix/phoenix-arizona-/apollo-group-university-of-phoenix-apollo-group-inc-enroll-in-the-university-of-phoenix-a-572838. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#3 Consumer Suggestion

advice

AUTHOR: Jeanski - (U.S.A.)

POSTED: Wednesday, March 03, 2010

My advice is to potential students. Given the information presented here, it seems logical to just NOT SIGN UP for classes until your financial aid is IN PLACE, and you know FOR SURE that you are going to receive the aid you need to complete your education. I am appalled at the number of reports I read on ROR about students who sign up for classes based on information in a FAFSA that was just submitted. Anyone in higher education enrollment/financial aid knows that it takes several weeks for the FAFSA to be processed at both the federal and institutional level.

And to those enrollment counselors who encourage students to enroll without their FA in place - shame on you!

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#2 UPDATE Employee

Excellent information

AUTHOR: Fitz - (U.S.A.)

POSTED: Tuesday, March 02, 2010

I am currently in enrollment at this university. The information in this report is entirely accurate and well presented by the former FC. I have nothing but respect for him/her. The points brought up about the deferment of tuition and books while financial aid gets sorted out is considered a "courtesy," but it's a courtesy that allows students to get started based on financial information received from the Dept. of Ed's NSLDS system. This is used to let us know if, based on the preliminary info imported from the FAFSA, if the student has the funds to attend school. This will show how much money the student has borrowed in the past or received from the Pell grant (if any), and if that will conflict with the student being able to attend here with little to nothing out of their own pocket.

What does this mean? For you reg69, this means that by starting we already approved you for the amount you need and are very close to having you certified for the funding the FAFSA said you would be awarded. This is good. Don't be nervous because you should have gotten a call from your finance counselor letting you know this is in process.

As with all processes, there are glitches and anomalies that do come up. Just like the homeless guy mentioned in the main report. That's bad, but in no way is that a normal occurence.

All I can recommend is that you be smart with this process. It's your money and your education. Be pragmatic about things and do your due diligence about the financing and the total cost and time investment of school. This works for a LOT of people, but it's also not for everyone. Disregard the naysayers unless they have actual facts to back up their statements. This applies to life in general. The internet is pretty fickle, so don't believe everything you read on here. Like this advisor said, most of us are good people who care about others. We also made the decision to accept a job with a FOR PROFIT institution. For good or for bad. Good luck.

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#1 General Comment

University Of Phoenix

AUTHOR: reg69 - (United States of America)

POSTED: Sunday, February 28, 2010

I read your story and have great concerns.  I started the University on line , it will be 4 weeks.  I was asured I would get a pell grant and loans with the FAFSA I filled out. They let me start school without even knowing.  The classes are easy so far, but I have a teacher I follow her directions and she tell's you , to read the Appendix and follow directions according.  I do and even tell her and point out details.  I have very good grades,  my concern is the loans and the credits.  I was told you can transfer credits and now I wonder?  I am nervous and I did not check it out untill after 3 weeks.  I do not want to waste my time and money if the Degree means nothing.  I am in it for 2 years for the Associates Degree.  The thing is Phoenix/ Axia let me start with out knowing anything about the grants and loans?  I am very nervous when I read all the reports and rip off scams.

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