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Report: #759862

Complaint Review: Apple and Best Buy - Littleton Colorado

  • Submitted:
  • Updated:
  • Reported By: Becca Lane — Centennial Colorado United States of America
  • Author Not Confirmed What's this?
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  • Apple and Best Buy 7301 S Santa Fe Drive Littleton, Colorado United States of America

Apple and Best Buy I am not sure who's fault it is? Apple or Best Buy?? Bought 3rd gen Ipod Touch but got 2nd gen Littleton, Colorado

*General Comment: Apple was Right

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We have a damaged 8 gb Ipod touch 3rd generation and went in to have it replaced at the Apple Store in Aspen Grove. Had receipt in hand and was told that our product was a 2nd generation Ipod and that there was no such thing as a 3rd generation 8gb Ipod touch even though that is what our receipt has labeled it as such. Very confusing, but I have looked online and found others who had the same problem. My son was the one who bought it and believed that is what he was getting also.

No one will take any blame for this gross mistake. When you go into get the latest product that is what you want and hopefully buy but  this is not the case. Apple says it's Best Buy's fault and Best Buy says it's Apple's fault. I have totally gotten the run around. I need answers and want to have my Ipod replaced with the appropriate model!!

This report was posted on Ripoff Report on 08/02/2011 01:20 PM and is a permanent record located here: https://www.ripoffreport.com/reports/apple-and-best-buy/littleton-colorado-80122/apple-and-best-buy-i-am-not-sure-whos-fault-it-is-apple-or-best-buy-bought-3rd-gen-ip-759862. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 General Comment

Apple was Right

AUTHOR: monster_eater - (United States of America)

POSTED: Wednesday, February 08, 2012

Just so you know, there was never a 8GB 3rd gen made. This Apple Support site ( http://support.apple.com/kb/HT1353?viewlocale=en_US&locale=en_US ) states so (scroll down to the 3rd gen Touch part).

Sorry, but you are in the wrong.

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