- Report: #1098545
Report - Rebuttal - Arbitrate
Complaint Review: Apple Inc.
Apple Inc.1 Infinite Loop Cupertino, California USA
Apple Inc. - Macbook Screen Defect on 2/3rd of Retina Displays - Apple refuses to address defective LCD's of Macbooks that are out of warranty - Cupertino California
*Author of original report: Payment
*Consumer Comment: I agree, this is a huge problem it effected me too
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There is a severe defect in roughly 2/3rd of Apple Macbook's with Retina Displays in which an image on screen for more than 60 seconds will "burn-in" to make subsequent images hard to see clearly. This is ironic as the Retina Display was designed for additional clarity.
The issue stems from the fact that Apple used two LCD manufacturers when shipping out the product: LG and Samsung. Approximately, 2/3rd of the screens are from LG and 1/3rd from Samsung. The screens that came from LG all have this issue and the problem gets worse with time. In many cases, the issue does not present itself until after the 1 year limited warranty has expired.
Here are some sites that describe the issue in more detail:
Apple has offered to correct the problem for me for $310 + tax. Apple has yet to recall the defective hardware.
This report was posted on Ripoff Report on 11/11/2013 02:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/Apple-Inc/Cupertino-California-95014/Apple-Inc-Macbook-Screen-Defect-on-23rd-of-Retina-Displays-Apple-refuses-to-address-1098545. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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