- Report: #1115490
Report - Rebuttal - Arbitrate
Complaint Review: Appliance Direct Melbourne
Appliance Direct Melbourne397 babcock st Melbourne, Florida USA
Appliance Direct Melbourne Warranty is a SCAM Melbourne Florida
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My grandmother purchased a washer and dryer in 4/10 along with their "warranty". I called today 1/14/14 because the washer flooded my ENTIRE house. I was told by the "warranty" company that there is no records of me purchasing a washer but that i had purchased 2 dryers on 4/10.
Who in their right mind would purchase two dryers and no washer? So after getting the run around i was told to have Appliance Direct fax a proof of purchase and they would get it taken care of. I had them fax the paper (i waited on the phone until it was sent). Called the warranty comapny back and was told it would take at least 5 days to process. I was HEATED! They made a mistake and now i had to pay for it?
The warranty company then told me i could call to have them service it and i would be reimbursed. So i called Appliance Directs Service department and asked for them to service the washer. I was informed that they cant just come out and service the washer without a work ticket. So i call back the warranty company and have gotten absolutly no answers.
Most HORRIBLE customer service i have ever expereienced. I will be calling them everyday until my issue has been resoved. I WILL NEVER PURCHASE FROM APPLIANCE DIRECT AGAIN AND WONT LET MY FAMILY OR FRIENDS DO IT EITHER! What is the purpose of paying for a warranty when they wont even service broken equipment??
This report was posted on Ripoff Report on 01/14/2014 03:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/Appliance-Direct-Melbourne/Melbourne-Florida-32934/Appliance-Direct-Melbourne-Warranty-is-a-SCAM-Melbourne-Florida-1115490. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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