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Report: #1338287

Complaint Review: AppliancesConnection.com - Internet

  • Submitted:
  • Updated:
  • Reported By: Booyah — New Jersey USA
  • Author Not Confirmed What's this?
  • Why?
  • AppliancesConnection.com Internet USA

AppliancesConnection.com and Consumer Priority Service Extended Protection Plan is a Scam Brooklyn Internet

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Purchased a Whirlpool Regrigerator and also purchased the extended protection plan.  On Appliances Connection's site it states, and currently states (https://www.appliancesconnection.com/consumer-protection-service-lgap52000.html):

5 Year Warranty on Major Appliance Under $2,000 for Home Products Available at AppliancesConnection

Features:

Do I Need an Extended Warranty? If you are investing in a new product and expect it to last a few years, only you can insure that expectation. Most manufacturers limit their warranty periods to 1 year to keep their product costs competitive. It should comes as no surprise that most problems occur after the first year is over. If you are like most consumers, you don't want to deal with the inevitable problems surrounding repairs. Who do you call for service? Are they reliable? Is a handyman capable of performing a long lasting, reliable repair on your equipment? How are you going to transport a large product to a service facility?

Ranked #1 Extended Warranty CPS provides top notch warranty protection for your purchases to ensure life and longevity. This means that they care about you and your product long after your purchase has been made. This warranty offer reliable, hassle-free, comprehensive parts and labor protection for your product.

You Need to Prepare for These Issues Today This retailer is an Authorized Consumer Priority Service Dealer. This means that they care about you and your products long after the purchase date. As a CPS Dealer, you can easily extend your manufacturer's warranty by as much as 5 full years.

CPS Warranties Offer Reliable Protection for Your Product By purchasing a CPS extended plan, your are guaranteed years of worry free operation from your new product.

Why Do I Need CPS?

  • Total Coverage CPS covers 100% parts and labor for your products
  • No Hidden Fees No deductibles or out-of-pocket expenses
  • Hassle Free Claims Process One mouse click or phone call to arrange for professional repairs with the hassle-free ClientCare Claims System
  • Repair Guarantee If your unit cannot be repaired, it will be replaced
  • Total Peace of Mind Complete coverage for up to 5 years after the manufacturer's warranty expires
  • No Lemon Policy If your product fails 3 times due to the same malfunction, CPS will replace your unit free of charge.

So What's Included? CPS covers the same malfunctions as your original manufacturer's warranty with value added features. Coverage includes but is not limited to:

  • Defects in materials and workmanship
  • Protection from dust, heat and internal humidity damage
  • Damage caused by power surges
  • Long-term protection for total peace of mind

How do I File a Claim? File claims online 24 hours a day by logging on to your account at http://www.cpscentral.com/ and select "File Claim" under Claims. You may also call Customer Care at (800) 905-0443.

What's Covered? CPS covers: dishwashers, washing machines, dryers, refrigerator/freezers, ice makers, trash compactors, ovens, ranges, cooktops, vent hoods, air Conditioners, portable heaters, humidifiers, etc.

We are still within our 5 years of coverage and the product has now broken for the 4th time.  We receieved a response from Consumer Priority Service that because the repairs have passed the value of the item the plan is now void.

When I called AP I was treated rudely, told that I should be lucky I purchased the plan and that they have no responsibility because we bought the plan form a third party.

Save your money, spend a bit more and shop from a known retailer that stnads by their word and cutsomers.

Here is the resonse from Consumer Priority Service:

 

"Based on the information you provided us ..., we are unable to approve your claim at this time for the following reason:

Previous claim expenses are equal to or have exceeded the current value of the device. Consumer Priority service has reached its maximum liability for this warranty.

Our liability is limited to the the original price of the covered equipment. This agreement is terminated at the point total repair costs reach the lower of the original purchase price as indicated on your bill of sale or the current fair market value of the covered item.

Current Fair Market Value:
http://www.abt.com/product/72577/Whirlpool-Stainless-French-Door-Bottom-Freezer-Refrigerator-WRF535SMBM.html

If you would like to have your product inspected (out of warranty), we need to collect payment of $125.00 for diagnostics and basic repair fees.

Please note: In the event that your device requires additional parts or labor to restore the device to factory specification, we will contact you with a revised estimate for your approval. Additional payments for out of warranty work must be collected in full prior to any necessary work."

 

This report was posted on Ripoff Report on 11/15/2016 01:11 PM and is a permanent record located here: https://www.ripoffreport.com/reports/appliancesconnectioncom/internet/appliancesconnectioncom-and-consumer-priority-service-extended-protection-plan-is-a-scam-1338287. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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