APS over charged acct Phoenix Arizona

Hello,

In August of 2016 a micro burst hit an apartment complex I was

living in. The damage was severe and all occupants were asked to

leave. The building was determined to have structural damage.

At some point I had phoned APS and requested my service be moved

to my new residence. I dont recieve a paper bill because I review

my bill on line. I had noticed an address that appeared above my

new address, which was my previous address. I thought it was posted

to reflect my prior service address.

Turns out APS never shut the power off the previous address. I asked

APS to transfer the service on August,10,2016.I did not realize I was

being billed for both addresses until I phoned to enquire if that was

the situation. I found out that I was be billed for both addresses.

I asked for an adjustment to the account. APS refused to adjust the

account.

APS states they reviewed the call and APS states I never asked to have

the service disconnected. APS states I asked to leave it on. Why would

I ask to leave power on in my name when the building was condemmned and

no one allowed to live there.