- Report: #1152341
Report - Rebuttal - Arbitrate
Complaint Review: APUS
APUS111 West Congress Street, Charles Town, West Virginia USA
APUS Refuse to take responsibility for not releasing classes for access to students Charles Town West Virginia
*Author of original report: APUS has contacted me to fix their error
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I have been with APUS for over a year. About 50% of the time I have to make mutiple phone calls to the college to gain access to my classes prepaid or not. I spend 2-4+ days getting my classes unlocked just so that I may enter the courses that I paid for Via student lons or otherwise. This even happens when they have already been paid in full and have issued refunds from overpayment. They refuse to let their students know in advance and when I bring this issue up they tell me I should start fighting to get my classes released a week before I start my class so that by the time the course starts I can have access and am able to do the assignments on time. They claim it is not their fault or job to notify that the students can not access their classes due to missing information or any other reason. APUS costs me more in time getting my classes released than the course work of the classes. This seems to be acceptable to them, buisness as usual.
This report was posted on Ripoff Report on 06/05/2014 08:39 AM and is a permanent record located here: http://www.ripoffreport.com/r/APUS/Charles-Town-West-Virginia-25414/APUS-Refuse-to-take-responsibility-for-not-releasing-classes-for-access-to-students-Charl-1152341. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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