• Report: #748818

Complaint Review: apx alarm

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  • Submitted: Sun, July 03, 2011
  • Updated: Mon, February 25, 2013

  • Reported By: lost in houston — Houston Texas U.S.A.
apx alarm
Salt Lake City, Utah United States of America

APX Alarm REVIEW: Customers feel safe, confident, and secure when doing business with APX Alarm. APX Alarm's commitment to client satisfaction, exceptional customer experiences. APX Alarm is committed to resolving complaints and answer questions of all types. Customer feedback matters! Provo Utah
*UPDATE: APX Alarm recognized by Ripoff Report Verified as a Safe Business Service.

*Consumer Comment: Didn't you get yout moneys worth?

*Consumer Suggestion: 3 more years?

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Ripoff Report Verified REVIEW:

EDitors UPDATE: Positive rating and recognition has been given to APX Alarm for its commitment to excellence in customer service.

Ripoff Reports discussions with the company have uncovered an ongoing commitment to total customer satisfaction. You can expect to have any questions or concerns that you have with them to be answered and resolved in a timely manner. They have shown us their customer service process, and it reflects a desire to serve customers, as well as fix problems.

The company's management specifically told us about how their job is to simplify lives and help people to live intelligently. The management really wants every person who buys a system to feel valued. The concern for each customer's experience starts at the top, and is reflected in the action of every employee they hire.

The company also works to monitor their sales and customer support calls to see how they can be improved. They use these calls as examples for employees in training. Currently, Vivint is working to make changes to their contracts to make things easier for their customers as they have found that many of their complaints stem from feeling misled or customers paid fees they did not feel they authorized.

Statements from company executives

"We are committed to making homes safe for families. With advanced early detection systems, many home fires are preventable and can be stopped in the beginning stages, saving lives. We have a plan for every family and every budget, and whether you choose our most basic or expanded services, you can be sure of our top quality technology and expert customer support.
APX Alarm is Rip-off Report Verified
Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..


STATED IMPROVEMENTS FROM THE COMPANY.

We have simplified our customer service process to decrease the amount of time that a customer has to wait before speaking with a representative. Our customer service will look at your contract, listen to recorded phone calls, and make sure to get to the bottom of your issue to resolve things THE RIGHT WAY. We want customer's to have a positive experience, and we understand that sometimes customer's fall on hard times. We're willing to work with all of our customers. Their experience and safety are our primary concerns.

Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Programthey agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer..

NOW TO THE ORIGINAL REPORT THAT WAS FILED
-----------------------------------

apx alarm  The Mormons Should be ashamed of how this company is ran in their Mormon City.  If it is also owned by a Mormon the owner need to be kicked out of the church. Salt Lake City, Utah

I signed up with this company back in 2007 and signed up for a 3 year contract, and after that was up it was suppose to go month by month.  Well yesterday I called to cancel my service and they refused to cancel my service and said they locked me in for another 3 years without my signature or anything being mailed.  If this is owned by a Mormon or if the Church Of Jesus Christ and Ladder Day Saints owns this they should be ashamed of owning such a fraudulant company.  I hate to say this but I know alot more about the Church of Jesus Christ and Ladder Day Saints then most people here in the South know about since I grew up in Portland Oregon where there was alot of my neighbors and friends that was raised Mormon, and I learned at a young age just because you are suppose to be involved in one of the most holyiest churches in west of the United States does not mean you are an honest person and neither is this company that is in the big Mormons City of Utah and all I can say is the head of the Mormon Church or the Bishops should be ashamed of this company in their city.  I will also be going to my bank and having this apx company blocked and I will also call the BBB and file a complaint.  Also if I have to I will call some of my Jack Mormon friends and find out if they can get some more information on this company.



This report was posted on Ripoff Report on 07/03/2011 09:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/apx-alarm/Salt-Lake-City-Utah-/APX-Alarm-REVIEW-Customers-feel-safe-confident-and-secure-when-doing-business-with-APX-748818. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Didn't you get yout moneys worth?

AUTHOR: mr rik - (USA)

I don't see why you would want to cancel with such a "heavenly" company?

I'm even more confused as to why they wouldn't let you cancel.  Certainly youre getting way more "service" than youre paying for.  Such a deal!
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#2 Consumer Suggestion

3 more years?

AUTHOR: Ken - (USA)

My contract with APX/Vivint says it is for a 42 month period and may be cancelled by either party "No later than 30 days before the end of the original term or any renewal term".

Maybe instead of attacking Vivint or the Mormon Church, the state of Utah, the Bishops, the Pope, the President of the United States, or the entire population of the United States, you should take the time to read your contract...it's very enlightening.



I doubt you've been ripped off.  BTW, even if nobody told you about this or you were told differently, the WRITTEN CONTRACT you signed, governs...you did read it, right, and you just forgot?
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