• Report: #1111889

Complaint Review: Aquacon.com

  • Submitted: Tue, December 31, 2013
  • Updated: Tue, December 31, 2013

  • Reported By: Jbanks — McLean Virginia
3600 Hacienda Blvd Davie, Florida USA

Aquacon.com Aquatic Connection Shipped Damaged Tank - Owner lied about sending a replacement Davie Florida

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Ordered fish tank (Nano Cube) and stand from Aquacon website. After opening tank on 10/27/2013 discovered tank was broken. Stand had not arrived. I called Aquacon the following day and spoke to Debbie their customer service representative. While I was on the phone with Debbie, she spoke to the owner Ron who acknowledged that the company that packs the Nano cube does a poor job. The tank broke because a heavy item ~15 lbs (light ballast) was put inside the tank without support, which allowed the ballast to slide back and forth. This acted like a battering ram inside the tank and broke the glass. Ron promised to send me a new tank and that I could use the broken tank as spare parts. About a month later after repeated emails about the status of a replacement tank I called Aquacon and spoke to owner Ron. He admitted no replacement tank was sent yet, but told me that he ordered a new tank from another supplier. Claimed that new tank was on a truck being shipped to me. Assured me that tank was ordered because he had an invoice for the new tank. To this date I have received no replacement tank and the original stand was never shipped. Ron repeatedly made promises to ship a new tank and admitted responsibility. Thank goodness my bank reversed the charges. I understand things getting damaged but having the company repeatedly lie to me about replacing the product is not acceptable.

This report was posted on Ripoff Report on 12/31/2013 09:40 AM and is a permanent record located here: http://www.ripoffreport.com/r/Aquaconcom/Davie-Florida-33314/Aquaconcom-Aquatic-Connection-Shipped-Damaged-Tank-Owner-lied-about-sending-a-replacem-1111889. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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