• Report: #1001170

Complaint Review: archivefee.com

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  • Submitted: Tue, January 22, 2013
  • Updated: Wed, January 23, 2013

  • Reported By: WandaS — Olive Branch Mississippi United States of America
archivefee.com
Internet United States of America

archivefee.com I realized it was a rip-off after waiting about 7 min. for an Obituary report then nothing came up. Internet

*REBUTTAL Owner of company: Customer Service Response

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I responded on-line to receive an obituary for my father. The indicated cost for the report was to be $1.00. After quite a few minutes involving many prompts from archivefee.com such as "continue for report" and "step 1", step 2" and on and on, I was directed to send my credit card information for the $1.00 charge.

 After about 7 minutes, no report came up. I clicked on the Customer Service Live chat button. I told April that I filled in all the information they requested-even doing the credit card deal for $1. She said the original search was not accepted. She said I needed to re-enter the search information upon my first login. I did as she suggested and the same thing happened. No report came up. I realized then that this is a scam. I even went back to Customer Service and this time talked to Alex. Guess what?? They must be a computer because the exact same information came up, same wording, etc. Except this time Alex said, When purchasing your Public Records report you signed up for the $19.95 payment plan mentioned on our website. I did not sign up for anything else.

The end result of my experience with archivefee.com was a charge for $19.95 and then an additional charge for $1.00.  The $1.00 charge was the only one I had agreed to. Alex said they would close my account, void and remove the remaining charges of $19.95. I checked my bank account online this morning and both charges are on there. I had the bank to close that account and send me a new debit card.  Also, no report of any type was forthcoming, only the charges for what appears to me to be a rip-off. I will dispute the charges.

This report was posted on Ripoff Report on 01/22/2013 11:31 AM and is a permanent record located here: http://www.ripoffreport.com/r/archivefeecom/internet/archivefeecom-I-realized-it-was-a-rip-off-after-waiting-about-7-min-for-an-Obituary-rep-1001170. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 REBUTTAL Owner of company

Customer Service Response

AUTHOR: JoshCustomerService - (USA)

Dear WandaS,

I apologize for any inconveniences you have encountered. Please email josh@archivefee.com and I can help get you a refund. Thank you.

Josh F.
Customer Service Manager
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