- Report: #1001170
Report - Rebuttal - Arbitrate
Complaint Review: archivefee.com
archivefee.com I realized it was a rip-off after waiting about 7 min. for an Obituary report then nothing came up. Internet
*REBUTTAL Owner of company: Customer Service Response
After about 7 minutes, no report came up. I clicked on the Customer Service Live chat button. I told April that I filled in all the information they requested-even doing the credit card deal for $1. She said the original search was not accepted. She said I needed to re-enter the search information upon my first login. I did as she suggested and the same thing happened. No report came up. I realized then that this is a scam. I even went back to Customer Service and this time talked to Alex. Guess what?? They must be a computer because the exact same information came up, same wording, etc. Except this time Alex said, When purchasing your Public Records report you signed up for the $19.95 payment plan mentioned on our website. I did not sign up for anything else.
The end result of my experience with archivefee.com was a charge for $19.95 and then an additional charge for $1.00. The $1.00 charge was the only one I had agreed to. Alex said they would close my account, void and remove the remaining charges of $19.95. I checked my bank account online this morning and both charges are on there. I had the bank to close that account and send me a new debit card. Also, no report of any type was forthcoming, only the charges for what appears to me to be a rip-off. I will dispute the charges.
This report was posted on Ripoff Report on 01/22/2013 11:31 AM and is a permanent record located here: http://www.ripoffreport.com/r/archivefeecom/internet/archivefeecom-I-realized-it-was-a-rip-off-after-waiting-about-7-min-for-an-Obituary-rep-1001170. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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