• Report: #853838

Complaint Review: arco

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  • Submitted: Wed, March 14, 2012
  • Updated: Thu, March 15, 2012

  • Reported By: devundercuver — Fullerton California United States of America
arco
1700 W La Palma Anaheim, California United States of America

arco pumps rip you off by 25% Anaheim, California

*Consumer Comment: To paraphrase Arte Johnson

*Consumer Comment: Couple things

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This morning i stopped to fill  tank of my 1969 VW bus. I still had some gas in the tank but not much.

Admittedly my gauge is inaccurate so i have to give the car a shake and listed. There was definitely fuel in the tank.  Also this is proven by the fact that i drove ( with full power ) into the arco station.  As i filled the tank i was shocked to see the meter clime over 10 gallons ( the capacity of the tank is 10 GL ).

Now i also should admit that the tank capacity of my VW and most cars is not accurate, but very close.  This fact is irrelevant because i have run the tank dry ( totally empty/ car shut off )  many time in the 40 year life of my VW and the absolute most fuel i have ever been able to squeeze into my 10 gallon tank was 11.2 gallons.  Normally if i run dry it will take 10.8 GL.

 TODAY AT ARCO in Anaheim (1700 w La Palma ) MY 10 GALLON TANK TOOK 13. [continued below]....
.....983 GALLONS AND NOT A DROP SPILLED FROM THE OVERFLOW VALVE.    THAT'S 2.7 GALLONS OVER MAXIMUM CAPACITY. ARCO SAYS IT'S MY PROBLEM........NEVER AGAIN.  PS.  the staff and especially Victor at that location were very friendly and polite and at least tried to be helpful but, were totally useless! Thanks any way guys. Victor, you rock !

This report was posted on Ripoff Report on 03/14/2012 01:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/arco/Anaheim-California-92801/arco-pumps-rip-you-off-by-25-Anaheim-California-853838. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

To paraphrase Arte Johnson

AUTHOR: voiceofreason - (United States of America)

Veddy Interestink!
And not just because it's a Volkswagen.
Please follow up on Ashley's advice. If you're on the level, this could be verrry interesting indeed.
Would the fuel line leading to the tank really hold 2 gallons or more? Never gave that any thought before.
I gotta say, though, you make your van sound like a Rube Goldberg contraption. Got to give it a shake?
I'm picturing a typical fill up with you and it's hard to keep a straight face.
One point I need to make though. Referencing http://auto.howstuffworks.com/volkswagen-bus4.htm they state the fuel capacity was upped in 1968 from 10.6 to 15.8 gallons.
Please do post an update with confirmation from somewhere on your tank's true capacity.
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#2 Consumer Comment

Couple things

AUTHOR: Ashley - (U.S.A.)

First, you do not have a 10 gallon tank. Volkeswagons are european cars, their tanks are measured in liters. If I remember correctly, those vans have a 40 liter tank (some had 60) let's assume you have the 40 liter tank model. That's 10.56 gallons. Now, your report says you got 13.98gallons in it, but your reciept clearly shows 12.98 gallons. There COULD be something off, but its not outside the realm of possibility for you to squeeze 2 gallons in extra in the lines and what not.

If yuo really think they are ripping you off, its really easy to check. Call your state board of weights and measures and report them. They will send an inspector out to test the pumps. Alternatively, take a container with a known volume (Ie: Exact 1 gallon container) and buy 1 gallon of gas and see how they do. Its really doubtful that they are ripping you off, gas stations must pass regular, random inspections from the state to make sure their pumps are dispensing gas properly. Also, did you prepay for the gasoline and get a different grade of gas? Often when you prepay on a pump, the cashier will choose regular unleaded to turn on the pump, if the customer gets a higher grade of fuel, the amount of gallons will not reflect properly on the recipet. Did you purchase regular unleaded?
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