• Report: #815994

Complaint Review: Armstrong Steel Buildings

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  • Submitted: Fri, December 30, 2011
  • Updated: Sun, October 14, 2012

  • Reported By: CG — denver Colorado United States of America
Armstrong Steel Buildings
5619 DTC parkway Greenwood Village, Colorado United States of America

Armstrong Steel Verified REVIEW: Customers feel safe, confident & secure when doing business with Armstrong Steel. Armstrong Steel's positive testimonials from customers are overwhelming. Armstrong Steel commitment to client satisfaction. Commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, ..A program that benefits the consumer, assures them of complete satisfaction & confidence when doing business.
*UPDATE: Armstrong Steel recognized by Ripoff Report Verified

*UPDATE Employee: Second Response From ASC VP

*UPDATE Employee: Response From ASC Vice President

*UPDATE EX-employee responds: Armstrong Steel Building Corp. Will lie to you!

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Ripoff Report Verified REVIEW:

EDitors UPDATE: Positive rating and recognition has been given to Armstrong Steel for its commitment to Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program and their commitment to excellence in customer service.
Armstrong Steel is Rip-off Report Verified


The information provided in the first part of this report was based on comments made by Ethan Chumley, Eric Beavers and his staff during an On-Site inspection held by a third party verification company with no biases towards the Armstrong Steel Buildings.

Armstrong Steel Buildings (AS) is a company that provides pre-engineered metal buildings for various uses. Their primary market is the private builder or someone that is interested in do-it-yourself projects and smaller markets. They also cater to business owners that are looking to make cost effective decisions without using a dealer or licensed contractor. Additionally, general contractors and dealers use their services to supply to their customers. The buildings they are able to provide can range in use such as agriculture based, animal pens, soccer arenas and complex shop buildings. The company states that the quality of the product is what sets them apart from others. Armstrong Steel provides a pre-galvanized secondary frame that is unique in their market. Their pricing structure allows for customers to be in control of products being used to keep within their budget. AS feels as though they are set apart from others in their industry because of their internal production staff that helps to troubleshoot and revise drawings for consumers in a timely manner.

Working with customers directly is one thing that Armstrong Steel states that the focus on. They work with them to discuss intricate details of what they need, what they anticipate their building to look like and discovering their overall budget. ASs Customer Care department works to make sure that the end consumer understands the process of their purchasing decision and what they can be expecting. During the course of the sale and installation Armstrong Steel states that the customer care and project management departments work closely because they realize this is a huge undertaking for the client. They focus on building the relationship making themselves easily accessible to provide a comfort level for the end consumer.

Once the client and representative from Armstrong Steel have worked together to discover a solution for their need, they work with a project manager for installation of the building. When a subcontractor is used, Armstrong states that they have a development program for a contractor that generally takes two weeks to qualify for. They send out an application to the contractor and have them provide references, portfolios of past jobs and then they are interviewed by a member of the board and sales manager. Subcontractors must display a proficiency of experience and customer service and project managers are involved to ensure installation runs smoothly.

Armstrong Steel states that they are continually concerned with internal processes to improve services. One system that they are currently implementing is providing drawings for customers that are easier to read and understand. In the past, their drawings have been easy for contractors to understand, however, they are focused on communicating details to clients in an easy to read format. This helps to provide information that could avoid costly mistakes. AS states that they want to make sure all processes run even smoother and no one falls through the seams during the purchasing and installation processes.

The company notes that when they have had complaints, it has been because their clients can be anxious in getting the buildings completed right away. They are generally able to handle this by explaining the process to customers and answering technical questions. One instance where a client was upset according to Armstrong Steel was because they did not receive a colored roof or insulation that was expected for their building, although, they did not pay for those services. Their customer service department went back through their notes and discovered where this customer had expressed concerns for those items. They were able to address this issue by providing the colored roof and insulation for that customer at no additional charge which resulted in a satisfied client.

Armstrong states that they do see the benefit in Ripoff Reports Customer Advocacy Program because they are focused on meeting their clients expectations. Through this program, they feel that they are able to address concerns that arise. Every time a problem comes up; they are proactive in handling it and do whatever it takes to ensure it does not happen again. However, the complains on Rip Off Report have come from a former disgruntled employee of Armstrong Steel Buildings and not as a result of their quality of service. The company states that they are able to provide a great service because everyone is well versed in their positions and able to accommodate clients on a daily basis.

MORE INFORMATION ABOUT ARMSTRONG STEEL BY RIPOFF REPORT STAFF

Armstrong Steel is a debt free company that recently outgrew its corporate headquarters and relocated to space nearly three times the size. We also uncovered an outstanding delivery rate and customer service that goes above and beyond the standard.

For example, Armstrong Steel still services customers after the building has been delivered. This is not regular practice in the industry as most general steel companies are only interested in making the sale. One customer said, When a few panels showed up the wrong length, Armstrong Steel was so quick about getting new replacement panels on site. It all went smoothly and were glad we chose Armstrong Steel. This is the sign of a company who goes the extra mile to ensure 100% customer satisfaction. Armstrong has an established and ongoing commitment to total client satisfaction. Armstrong Steel goes out of their way to maintain open lines of communication with their clients not only during the design of the building but long after the delivery and sees it as an opportunity to please customers and become more efficient as a company.

A top executive of the company told us that Armstrong Steel is bored and a little disappointed with the way the construction/pre-engineered metal building industry has progressed. Armstrong will continue to respectfully challenge the status quo and will invest in and encourage new ideas. Armstrong aspires to inventing the future and learning from the past. Armstrong values the people that make up their workforce. They are the engine that drives Armstrong every day, nurturing ideas, delivering on promises and turning them into reality. Compassion is an integral part of connecting with and understanding our customers needs. We walk in the shoes of the customers we serve and those with whom we work with everyday. When our contractors, dealers and end-users can accomplish their goals, Armstrong Steel wins. Our long-term success only comes from truly understanding, listening to, and responding to our customers, says Ethan Chumley, President of Armstrong Steel.

Dedicated. Creative. Hard working. Smart. Goal driven. Armstrong Steel attracts and hires only the best and brightest people to help solve construction challenges, convey quality, encourage sustainability, and craft competitive superiority within one of the nations largest, most complex industries. Across the board, Armstrong is an elite team of self-motivated employees. They understand that relationships are critical to helping customers, architects, contractors, and suppliers work together. They have greater expectations of themselves and others and they value integrity by honoring commitments and never compromising on ethics. Trust is earned and preserved through integrity, honesty, and active collaboration with colleagues. Rip Off Report was pleased to learn that at Armstrong Steel, youll find theyre not just inventive in their approach to the metal building industry; they build trust and honor the relationships they forge.

Armstrong Steel takes employee satisfaction seriously as well. Employee feedback and our research and surveys reveal comments such as this: "Armstrong Steel provides a very positive environment to work. Mr. Chumley is always hosting team building events outside of work. Sporting events, camping, fishing, bowling, skiing. You name it, we do it. Were proud to be an active and healthy Colorado company. Management encourages suggestions and improvements. Armstrong Steel provides growth opportunities for all of us and the President and VP of Operations make sure theyre available to take the time to listen and communicate with employees and customers."

Armstrong Steels principal, Mr. Chumley, says the primary reason Armstrong Steel is Americas #1 steel building company is its commitment to customer satisfaction. As a successful businessman, Mr. Chumley feels it is critical to listen to his clients and respond accordingly.
Letter From Armstrong Steels CEO

Dear Armstrong Friends,

Our goal at Armstrong Steel is to provide creative building solutions to turn your construction dreams into reality. Thanks to your loyalty and enthusiasm, Armstrong Steel is the #1 company for pre-engineered metal buildings.

Ever since we started, weve been passionate about developing the highest standards in the pre-engineered metal building industry. We are continuously working on new and better ways to ensure we deliver the easiest building to erect on the market today. Our offerings now include multiple, moderate to high-end accessory and component lines that address all of your building design needs, from precision rolled and pre-punched galvanized girts and purlins, to premium gutter downspout and trim packages that outshine substandard one size fits all packages weve got you covered.

Armstrong Steel is a special place to work. The way we work and act, and what we believe in lends to the culture we are building. We constantly strive to deliver superior quality and outstanding results that make a difference. We are always searching for better ways to care for the people, organizations and communities we serve by putting our customers first and honoring the diversity of talents and insights of our colleagues.

One of our core values is "open & honest communication and we live these key attributes daily by establishing clear, open and ongoing dialogue with positive intent, whether internally or externally. In fact, its your input thats most valuable to us. More than 8,000 customers call our headquarters every month and we receive hundreds of e-mails every day from customers who express interest in placing an order or even just to share their specific feedback.

I am your biggest advocate and invite you to keep sharing your thoughts on our product lines and our company. Please feel free to e-mail me directly at CEO@ARMSTRONGSTEEL.COM. I set time aside daily to read these notes and am continuously amazed to learn about the experiences youve had with our buildings.


Build Strong, Choose Armstrong!


Sincerely,

Ethan Chumley
President & CEO, Armstrong Steel



Ripoff Report found that Armstrong Steels past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.

Armstrong Steel recognizes that complaints posted on Rip-off Report (whether true or not) are issues that need to be addressed, not dismissed. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation Armstrong Steel has made organizational adjustments allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our investigation, which included discussions with Mr. Chumley and many of his past and current associates, Ripoff Report is convinced that Armstrong is committed to integrity, honesty, and honoring the relationships they forge.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

SPECIAL NOTE ABOUT THE REPORTS POSTED ARMSTRONG STEEL:

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer .. Sadly, not one person responded to the complaints.

COMPLAINTS POSTED HAVE BEEN DETERMINED TO BE FALSE:

Armstrong Steel has collected evidence that shows this post and three others created during the same time period are false and not posted by a customer. One company executive stated to Ripoff Report that We have, indeed, been able to determine that the IP addresses used to make these false reports came from two of the ex-employees named in the following lawsuit. AS stated above, Ripoff Report always sends and email to everyone that posted about a member business so the business could make things right with them. The author of the below Report, never responded to Ripoff Report. (Ripoff Report provided identifying information regarding these posts including IP addresses. This is Ripoff Reports policy to do so when the author of a Report does not respond when a company is willing to make things right with their customer.) .. Armstrong then engaged a forensic research firm who determined that these false "complaints" were published by defendants in the following legal action. (Armstrong Steel Corporation v. Michael Geheb, David Nardozzi, Steel City Building Solutions Corporation, Leland O'Day and Uriah Koleski, Arapahoe County District Court, Colorado, Case No. 12 CV 457) .. The defendants in this lawsuit are accused of misappropriating confidential customer information, stealing company documents, and making disparaging statements about Armstrong Steel to clients.

Ripoff Report does not condone people using Ripoff Report in this way. Armstrong Steel is Ripoff Report Verified
Any consumer ever having issues with a member of Ripoff Report Corporate Advocacy, Business Remediation and Customer Satisfaction Program should contact us at Editor@ripoffreport.com

Several testimonials of previous clients were taken and can be viewed online at the following LINKS..

http://www.chron.com/business/press-releases/article/Armstrong-Steel-Buildings-Supplies-a-Building-for-3923333.php

http://www.ktre.com/story/19591140/armstrong-steel-buildings-selected-by-pennsylvanias-power-rail-distribution-to-supply-its-new-manufacturing-facility


http://www.prweb.com/releases/2012/9/prweb9912210.htm

http://news.yahoo.com/armstrong-steel-buildings-delivers-yet-another-steel-building-210235410.html?_esi=1

http://news.yahoo.com/study-colorado-immigrant-owned-businesses-generate-684-million-053110833.html

=================
NOW TO THE ORIGINAL REPORT THAT WAS FILED
================

Armstrong Steel Buildings Armstrong Steel GREEDY THEIFS AND COLD HEARTED SCAM ARTIST. Greenwood Village, Colorado

Where do I begin to start with this company. I am an X employee to start off. Lets talk to the customers looking to buy from Armstrong Steel first ok! Do not believe one word out of the sales person's mouth....75% of it is a LIE! They tell you its has a 50 year warranty well in fact when you sign the agreement it doesn't have a warranty any where on it. So if something happen you are SOL. They also claim they have the best building on the market when in fact it is very close to the cheapest. i will explain more about this soon. The customers are not getting stainless steel Fasteners as well. What ever the sales person is telling you it is a LIE. They say once you sign off on Fabrication forms you will have your building in about 4-6 weeks. LIE! try 4-6 months. To explain my situation I was only there for a few months and didn't know this was happening. NOW, They will tell you one price for it up front and all you have to do is put the deposit down then when it gets to the (back of the house) as we called it, the client would up charged a hell of a lot more.

Let me give you some numbers to think about and see if this makes since. The sales person would get the price of the steel and freight so we thought any ways and then charge 1000 profit on top of that. The sales person would make anywhere from 500 to 1500 depending on how many sales he did that month. Yes I said 1500 mmmmmmm u follow me so far. Meaning how does he get paid 1500 on something that only had 1000 profit on. Well Ethan who is the President and Eric who is the Vice President tells us the building only cost so much when in deed we all ready had 3 to 8000 profit on the building when the clients signs up. This is not counting the crazy BS lines they give you in the back of the house when they up sale you on things that you were already promised from the sales men. So not only are they lying to the customer they are lying to their own employees. Meaning the Labor board would have a field day with this one.

Now as far as I go I got hired on and had let them know about a vacation I had already set up 5 months in advance to me working there. Also that I see my doctor every 10 tens and that this is a must see kindof thing. Well since the GM that hired me got dropped down I had to tell someone about my vacation which was coming up in 2 weeks. I had told Eric the VP about it then later on that day I went to see my doctor. The time frame of me leaving is around 3:30 every ten days so i eat my lunch at my desk and take my lunch when I go see the doctor. This means I am only not working for 30 minutes out of every ten days. Needless to say they packed my stuff up as soon as I left and put it in a box up front. Also didn't pay me what was due to me as well. They didn't have the balls to come tell me why I was fired but I new why because of vacation time that they don't like anyone to have but them. We have to all wear suits and ties when they come in in jeans not shaved t shirts and hats. Looking like bums.

Anyways I would not buy a building from these guys or ever work for them.

This report was posted on Ripoff Report on 12/30/2011 03:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/Armstrong-Steel-Buildings/Greenwood-Village-Colorado-80111/Armstrong-Steel-Verified-REVIEW-Customers-feel-safe-confident-secure-when-doing-busine-815994. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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Updates & Rebuttals

#1 UPDATE Employee

Second Response From ASC VP

AUTHOR: Eric Beavers - (United States of America)

Please review Armstrongs rebuttal to the report above and the associated links. 

This posting purports to be written by an ex-employee, and references a lawsuit against Armstrong by General Steel.  Regardless of whether a competitor or ex-employee is responsible for this posting, the Court dismissed virtually all of General Steels claims against Armstrong because they were factually or legally unsupportable. General Steel has not prevailed on any claims against Armstrong in this case. Armstrong has shaken up this industry by providing an innovative approach for customers high quality buildings at a low price with unmatched customer service from experienced, non-commissioned Project Managers available to assist customers at every stage in the process. 
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#2 UPDATE Employee

Response From ASC Vice President

AUTHOR: Eric Beavers - (United States of America)

My name is Eric Beavers and I am Vice President of Operations here at ASC.  It is apparent that this poster and other former employees and/or competitors have decided to use this website as a vehicle to attack Armstrong or gain an unfair competitive advantage through misrepresentation.  As someone who has worked hard to build a company and provide industry leading service, it is difficult to see posts like this without responding to them. 

This particular posting was made by a disgruntled former employee who was discharged from his employment.  He has admitted that his statements were false and defamatory.  Further, a court has entered an injunction to prevent this poster from making additional false and defamatory statements against Armstrong. Armstrong has made available the posters statement and the courts injunction order at the following link:  http://www.armstrongsteelbuildings.com/chris-dale-garland-denver.pdf


Unfortunately, this former employee is not alone but acted in concert with other former employees and/or competitors.  You will note that these malicious postings are not from actual customers with legitimate complaints  but are obviously personal attacks on Armstrong and its employees.  Armstrong has initiated efforts to subpoena information regarding the other few postings so the record can be set straight  as it was in response to this posting.        
 

Here are the actual facts.  Armstrong has grown from a small steel building supply company to one of the most prominent pre-engineered metal building OEM manufacturers in the nation. Armstrongs growth and success are the direct result of its willingness to offer low prices, excellent building quality, and superior customer service in a way that cannot be matched by its competitors.  Armstrong is accredited by the BBB and has serviced thousands of satisfied customers throughout the United States.  Armstrong also takes pride in providing excellent compensation, benefits and perks to those employees who meet Armstrongs high standards of conduct and fulfill its core mission to exceed our customers expectations in terms of building quality, cost and customer
service.

Further, the management here at ASC takes great pride in our seasonal sale offerings and the sales bonuses we give to our dedicated sales staff, particularly during the winter holidays. These are the times when our people need the most from Armstrong. The same goes for our customers who have made Armstrong what it is today! We will not apologize for selling our quality buildings with little margin on them and we will not apologize for letting customers select their own accessories rather than relying on a commission paid salesmans word that the components in question are quality built and suitable for the application. Would you blindly let a home builder choose your kitchen finishes or the floors in your new home? If you did, would you expect him to supply you with high quality competitively priced finishes with little to no mark-up or would you be concerned that he may source the cheapest components available with the highest profit margin? The quality of our buildings speaks for themselves, as does the competitions lack thereof. A smart shopper views accessories in the same manner! Dont let anyone pick out doors or other accessories for you. Here at Armstrong we empower our customers by letting them govern their own project. Armsrong's customers can select their own accessories locally or direct from some of the nations largest suppliers. After all, you only get to build each building once.

We invite you to visit our face book page http://www.facebook.com/armstrongsteelbuildings to view current projects and testimonials from customers like yourself, our website at www.armstrongsteelbuildings.com, or call us at 1-800-345-4610.  Please be sure to ask for me and I will personally assist you with your building needs. 

Eric Beavers
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#3 UPDATE EX-employee responds

Armstrong Steel Building Corp. Will lie to you!

AUTHOR: truth - (United States of America)

I agree with the last poster whom is also an ex-employee.  Everything he stated is the truth.  Any prospective employees of this company should look for long term employment elsewhere.  You will be fired after a few months even if you are productive or not.  You might get paid, you might not. 

There is a huge lawsuit in process where the owner of Armstrong steel is being sued by his previous employer General Steel.  You can find all the court documents online.  If you have paid or will be paying a deposit on a building with Armstrong Steel you might not receive anything now that the jury trial will start in 5 months.  As you read the court documents and depositions, ex-employees have stated that the owner of Armstrong Steel plans on making as much as money as possible before the lawsuit and going out business.  Where would that leave you if you are waiting for a steel building to be delivered?
Well Once again you might get your building, but also you might not.  Sounds like an expensive "what if".

As a potential steel building buyer/builder.  DO NOT be mislead with lies and sales tactics.  At a minimum like the last poster said 75% will be BS.  By far the majority of companies you might purchase a steel building thru will just be brokers with slick gimmick-ed salesmen.  DO NOT put your good money down on a deposit without a final cost on your total project! 

With proper due diligence find the actual manufacturers (steel building companies) whom OWN their own manufacturing plants. 
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