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Report: #1322551

Complaint Review: ARS Rescue Rooter - Nationwide

  • Submitted:
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  • Reported By: Tanner — grand prairie Texas USA
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  • ARS Rescue Rooter Nationwide USA

ARS Rescue Rooter ARS loves to OVERCHARGE under the guise of "commission" Dallas Nationwide

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On Thursday, August 11, 2016 my shower started leaking.  I googled emergency plumbers and after some transfers finally connected to the Dallas ARS group.  They wanted to charge $120 for after hour repairs but they couldn't tell me how long it would be until the tech arrived.  

I was impressed by Jimmy - he called and walked me through turning the water off at the street to prevent a huge loss of water.   That's where the good service ended. I scheduled an appointment for Friday, August 12 at 11:00 am.  I didn't even hear from the company until 12:25 pm at which time they told me the tech would arrive in about 30 - 40 minutes.  At 1:20 pm I called back only to find out that the tech was stuck in traffic.  the tech finally arrived at 2:00 PM and proceeded to tell me it was going to cost $260 to replace the pins in the handles of the shower to stop the leak.  I reluctantly agreed.

20 minutes later the tech told me that a screw broke off and he was going to have to replace everything.  This jacked up the price to $395.000.  He then told me he didn't have the parts in his big company vehicle and had to go to Home Depot.  Almost an hour later he gets back, finishes the work.  I asked him how much the parts cost and he deflected the question saying that the company pays their techs on commission so the repair rates are a flat fee.  I looked up the parts he installed and the kit cost less than $60.00 and yet the repair cost went up $130.00.  He also wouldn't provide an itemized account of the fees.  By the time everything was finished over 5 hours had elapsed.

I wouldn't recommend this company to anyone looking for plumbing work.  I was in a bind and needed to get the work done but if I had known it was going to take 5 hours I could have done the work myself using YouTube and saving myself at least $250.00.

This report was posted on Ripoff Report on 08/15/2016 09:34 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ars-rescue-rooter/nationwide/ars-rescue-rooter-ars-loves-to-overcharge-under-the-guise-of-commission-dallas-nationwi-1322551. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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