- Report: #1172986
Report - Rebuttal - Arbitrate
Complaint Review: ARS/Rescue Rooter
ARS/Rescue Rooter7303 Sanderling Court Hanahan, Select State/Province USA
ARS/Rescue Rooter Misdiagnosed by Broken AC/Charged for Services I did not need then wanted More money to come back and "Fix" the problem/ Technician and Manager were rude and Insulting ! Hanahan South Carolina
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DO NOT USE ARS HEATING AND AIR; THEY ARE CROOKS!!!! I CALLED ARS HEATING AND AIR BECAUSE MY AC UPSTAIRS WAS NOT BLOWING AIR AT ALL AS IF THE MOTOR OR AIR HANDLER WAS NOT RUNNING/ I CHECKED THE FUSE BOX AND STILL NOTHING; THE UPSTAIR TEMP WAS RUNNING 78-79 DESPITE TURNING THE THERMOSTAT DOWN TO 69-70....NO AIR FLOW/ NOT EVEN WARM AIR WAS COMING FROM THE VENTS AT ALL....THEY LEAD ME TO BELIEVE OVER THE PHONE THAT THE SERVICE WAS COVERED UNDER WARRANTY THEN AFTER COMING TO MY HOME REVEALED THAT THERE WOULD BE AN UPFRONT DIAGNOSTIC CHARGE OVER AND ABOVE THE LABOR/PARTS CHARGE. HE TOLD ME I NEEDED A LITTLE "COOLANT" A LITTLE TURNED OUT TO BE SUPPOSEDLY 5 POUNDS TO A TUNE OF $300.00; THE TECH BECAME ANGRY WHEN I QUESTIONED IT AND WANTED TO SPEAK TO THE MANAGER WHO SUPPOSEDLY DISCOUNTED THE PRICE TO 174.00 BUT SAID I HAD A LEAK IN THE LINE AND THAT WOULD COST MORE TO EVEN LOOK FOR IT LET ALONE FIX IT AND COULDN'T TELL ME HOW LONG THE NEW COOLANT WOULD COOL BEFORE HAVING TO FIX THE PROBLEM...1 DAY /1 WEEK? THEN I ASKED HIM WAS THE AIR COOLING NOW HE SAID YES WITH A SHARP TUNE AND LEFT IN A HUFF!!. HE NEVER BOTHERED TO GO BACK UPSTAIRS AND CHECK TO MAKE SURE IT WAS WORKING NOR TAKE A THEMOMETER TO MAKE SURE IT WAS BLOWING COLD AIR. HE ABSOLUTELY DID NOT ADDRESS NOR EVEN FIX THE PROBLEM;
I THEN CALLED SEVERAL TIMES AND SPOKE TO THE GENERAL MANAGER JASON WHO WAS EXTREMELY RUDE AND CONDESCENDING AND SAID HE WILL SEND SOMEONE OUT FOR FREE (WOW BIG DEAL) TO DIAGNOSE THE PROBLEM AND THEN GO FROM THERE....WHICH MEANS MORE MONEY!!!! HE KEPT SAYING....WHAT'S THE PROBLEM/ WHAT DO I WANT HIM TO DO NOW? HE JUST BLOW OFF MY COMPLAINT THAT I WAS CHARGED FOR A SERVICE THAT DID NOT GET....AND MY UNIT IS STILL NOT FIXED AND WAS CLEARLY MISDIAGNOSED!!!! HE SAID I PROBABLY NEEDED COOLANT AND THE TECH DID HIS JOB AND WHEN I SAID I AM NOT PAYING ANY MORE MONEY AND I DIDNT GET PROPER SERVICE HE SAID THAT COOLANT COST MONEY AND IS NOT FREE; HE ARGUED THAT I GOT COOLANT AND NEEDED TO PAY FOR IT...ALTHOUGH MY AC IS STILL NOT WORKING AND WAS EXPECTING ME TO FORK OUT EVEN MORE MONEY AND THEN FINALLY SAID.... I JUST REALLY DON'T WANT TO PAY AND ITS ALL ABOUT THE MONEY.
I WAS TRUELY INSULTED AND COULD NOT BELIEVE A SO CALLED MANAGER OF A CUSTOMER DRIVEN COMPANY WAS TREATING ME LIKE DIRT. AND THEN WHEN I DECLINED TO HAVE A NEW TECH COME OUT AND THEN ASKED TO PLEASE GIVE ME MY MONEY BACK SO I CAN CALL SOMEONE ELSE TODAY HE TOLD ME HE WOULD RIP UP THE CHECK BUT COULD NOT GIVE IT BACK TO ME TODAY AND SAID IT WOULD NOT BE 'READY" TIL AT LEAST TOMORROW. WHAT DOES THAT MEAN? I FEEL SO HURT BY THIS AND HAVE NEVER BEEN SO INSULTED. MY UPSTAIRS IS STILL HOT AND I AM BACK TO SQUARE ONE WITH THE PROBLEM. AND BY THE WAY THE TEMP UPSTAIRS IS NOT READING 80 AND ARS CAME OUT THIS MORNING AT 10AM TO SUPPOSEDLY FIX IT....
This report was posted on Ripoff Report on 08/28/2014 01:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/ARSRescue-Rooter/Hanahan-Select-StateProvince-29410/ARSRescue-Rooter-Misdiagnosed-by-Broken-ACCharged-for-Services-I-did-not-need-then-want-1172986. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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