- Report: #1058992
Report - Rebuttal - Arbitrate
Complaint Review: Art Van
Art VanSaginaw Street Lansing, Michigan USA
Art Van Furniture Store Lansing Michigan
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I purchased a house and spent almost $20,000 dollars in furniture. I paid to have it delivered and set up.
So I had no oppurtunity to inspect the items. I just assumed that they were new items. Every year I checked the screws for a tabel that I bought. Never were the legs loose or anything. So I never expected it to be a bad item.
Well 2 years went by and now the leg broke. I noticed that the leg had been glued. I never did this! So its clear that ART VAN sent me a used table! I went in to confront them. They said they would look into it and call me the next day. They never did. So I waited 2 days and then went in. Said whats up?! They said they dont know why it was not looked at but they would do it today and call me tomorrow. So I waited the next day. Never called!! So I waited 3 days and then went in. I said, look you promised my 2 times that you would call me the next day. You never did.
I have now found out that the table is not made anymore. So there is nothing they can do. But they can do a "half a*s fix" Their words not mine! Also told me that it would cost $30.!!!!
I refused to pay! I said look you gave me bad customer service. You should pay the $30! I also mentioned to him that I had bought $20,000 and they should want to keep my business. They threw me out of the store!!
I called and it took for ever to find a working number. The lady would not help me. I asked for a supervisor. I think I pissed her off enough that she finally decided to pay to get it fixed but she would have to talk to the store that I purchased at. She did and then called me back. She then said the store was willing to pay $15 and I would have to pay $15!!! What happen to her taking care of it????
Now they wont do anything!!! ART VAN is a horrible company!!
This report was posted on Ripoff Report on 06/13/2013 05:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/Art-Van/Lansing-Michigan-48917/Art-Van-Furniture-Store-Lansing-Michigan-1058992. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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